Stoops Buick GMC
4055 W Clara Ln, Muncie, IN, 47304
1.Reliable Auto Sales
2914 S Madison St
New Car DealersUsed Car Dealers
Serving the Muncie area. Sell your car online.Top dollar forquality late model autos.Call now.
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I am new to the area and needed a headlight repair. I would normally do this myself, but my car needed the the whole front removed to change a bulb. I needed an oil change too, and saw a coupon for Sparks in my local flyer ads. I stopped in, made an appointment and feared the worst. Well, Sparks did everything to make my repair easier. Excellent communication, fast work, double checking things like my belt when they noticed a noise when starting the car, and offered a great price on the headlights. I was out the door in 90 minutes, and I felt for the first time as a woman car owner that I hadn't been talked down to or upcharged for something I didn't need. I appreciated that, and I will definitely use Sparks any time I need work done on my car. Thanks for being honest and upstanding. No wonder you keep so busy!
When trying to purchase a used vehicle I received the runaround for several days. I was told one price and shown a vehicle after I discussed with them my pricing limits, then was told a different price when wanting to finally purchase it. After me having to call them more than a couple of times when was told several times they would contact me found out that I had just wasted my time. I think if you want good customer service here you will have to purchase brand new with financing or else not expect to be treated right. Not good customer service, I even called and complained about this to there customer service and they said, "we will have them call you the next day" well no call was received since.
These guys have been amazing to me! I have been a loyal customer for over 3 years after going to them on a prayer hoping to get my AC fixed. I had already paid 2 other places to "fix" it, only to have it stop functioning a couple weeks later. Sparks finally fixed it for good. They have also been excellent about sticking to their estimates. I had one major repair that required an expensive part that wasn't covered in the estimate. They included this for free!! I have also had free oil changes for being a loyal customer. I can't say enough good things about these guys!
My first experience with this business was having my vehicle detailed. I was impressed with the detail and even more impressed with how the owner handled himself. I found Ryan very professional, caring and trustworthy. A few weeks later Ryan had a vehicle on his car lot for sale that I had interest in. Again, Ryan exceeded my expectations with every aspect of the purchase and I can't say enough about his professionalism. I have no reservations in recommending Ryan for your next auto purchase or even a detail on your current auto. Thanks Ryan.
Auto shops see the car seats in my car, my obvious lack of detailed auto knowledge, and my typical female appearance and dollar signs start popping up in their heads. Avoid those places! GO TO SPARKS! They aren't out to swindle you, they're out to do their job and do it well! No one has ever done a better job in my 16 years of car ownership, nor has anyone been as communicative and prompt!Safe area, safe office, safe staff! Can't recommend them enough!
Fast and friendly service. Reasonable prices on tires. Still feel like they are sales men however, looking for some thing else to fix on the car. The people there are trust worthy and I would never think they would damage something purposely to get a sale but they do always check the fliuds and aligment etc. to see if there something else that needs fixing. Great place to go before a long trip since they check it all out :-)
My salesman, Kevin, was awesome. He was very patient and understanding, even when I was indecisive. He didn't try to pressure me into anything. I really appreciate the time that he took with my purchase and the patience to explain everything that I needed to know. I will recommend The Car Cove to others. I will also be returning for future purchases. Thanks!
I have used Sparks on many occasions. They have always been helpful and most important, honest. Several times they could have charged me for work that didn't need to be done but instead called me and told me that I didn't need it. I have always been satisfied with their work.
every time I walk in somebody is standing at the door and greeting me with a smile. Never had a bad experience in the 3 years I have went there. Great place to go and have you car worked on
I always go to NTB to get my car fixed and oil changed. I have never had any problems in the past 2 years I have been there and the people are always nice and helpful. Great place to go (: