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04/20/2017
By: Thomas B.
PetSmart
I was a long time patron of this store. After a couple of difficult customer service experiences, I previously gave a bad review on this site. However, the new manager contacted me, offered his apologies, and provided me with a generous gift card. I consider the issues resolved to my satisfaction, and have resumed patronizing Pet Smart.
03/23/2014
By: Ann G.
PetSmart
I need more stars to rate PETSMART for being the BEST "go-to" folks for DOG &CAT NEEDS(and of course, wants!!!)Ann&Annie(woof!) :o)
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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