Royal Inn in Mountain Home, AR with Reviews - YP.com
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10/09/2017
By: Joseph N.
River Rock Inn
I have been staying at his hotel for the past 8-years. Earlier this year in March, I noticed a change in the service provided. We had to ask for clean towels and to have maid service. This last stay, three-days 10/5 -8, was a disaster!!! I called a month in advance to reserve two-rooms and requested specific rooms by number. I was told there would be no problem. When I arrived, both rooms were already occupied presenting a problem for me and my guests. Reluctantly, I agreed on two rooms in the same general location. When I entered the rooms, there where no towels, no soap, and the toilet was covered with urine stains indicating the bathroom had not been cleaned. My guests in the adjacent room had no towels, no soap, no internet and no TV. The last day we hung the sign for maid service; when we came back to the room late in the day, THE ROOM WAS NOT CLEANED, NO CLEAN TOWELS, NO TOILETRIES AND THE BEDS HAD NOT BEEN MADE. When I asked for an explaination, I was told it was off-season and they were short personnel!

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