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05/02/2013
By: ryanwju99
Appliance Connection The
Prices are very reasonable. CUSTOMER SERVICE HORRIBLE!!!! I had purchased a refrigerator and chest freezer from Appliance Connection and asked when the refrigerator could be delivered. The employee ringing the transaction up stated "TOMORROW AT 9:00." I called my tenant to verify this time with her if front of the sale person to make sure the timing was okay. The next morning the item was not delivered. When I found out, I called and was told the appliance was scheduled to be delivered the following day instead. Later in the day I went to the store to pick up my chest freezer, which unfortunately didn't quite fit in my vehicle. I went back into the store and asked if they could deliver the 5 cf freezer (not that big of freezer) with the refrigerator and was told for another $20 on top of the $39 I already paid for the delivery and hauling of the new and old refrigerator at my house. I know the $39 is very reasonable but when I stated it should be delivered for free because of the mistake in delivery days an argument erupted between the employee who scheduled the delivery and myself. She YELLED "I SHOULD HAVE LISTENED MORE CLOSELY" AND WAS COMPLETELY UNWILLING TO ADMIT SHE COULD HAVE MADE SUCH A MISTAKE. Rather than accepting a mistake and reaching an agreement to deliver the 5 cf (once again, not a very big freezer) she would rather argue. In the end the owner came in very politely and stated he could add the freezer to the delivery with the refrigerator and stated that It was just a small freezer anyways, No problem. All of this confrontation could have be avoided with better customer service. If you purchase from this store, PLEASE MAKE SURE YOU TRIPLE CHECK YOUR DELIVERY DATE IF YOU DON'T WANT CONFRONTATION!!!!. Aside from the confrontation, this stores prices are hard to beat. Hopefully the refrigeration and chest freezer will live up to the prices offered by this business.
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05/25/2017
By: Kevin F.
Appliance Connection The
My wife called because our dryer stopped working mid cycle. The gentleman on the phone asked her a few questions and scheduled the appointment for Rick to come look at it. He told her early afternoon but Rick is so good at his job, he was at the house by 11:10 and even called a half hour before his arrival. He had it back in working order in 30 minutes and even cleaned out the vent so we wouldn't have troubles in the future. I know who I will be calling in the future for all my appliance repair needs! Thanks Bob and Rick!
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03/07/2017
By: Poetic K.
Appliance Connection The
Awesome service . I bought a fridge from the and after a few months the motherboard went out and stopped staying cool. With one call to them within the next day they had a repair man at my house and replaced the motherboard with a new one no money needed and no ? S asked I was deffinetly satisfied with their service.
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09/15/2016
By: Betsy J.
Appliance Connection The
I've been doing business with the Appliance Connection for years and I even let them pick out my appliances for me. That's how much I trust them. Service is wonderful, too! I always call them and no one else!

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