Volvo Repair in Morristown, TN with Reviews - YP.com

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01/22/2015
By: Chris S.
Porter's Tire Stores
Bought 4 Hankook v12 tires from here on Dec 8, 2014. After 1866 miles the driver's side rear tire, inside side-wall, separated from the tire. We took the tire back and the technician took a look at the tire and noted that there were no punctures and little to no wear on the tire. He noted that it "probably" a manufacturer's defect but couldn't be 100% certain that this didn't happen as the result of a road hazard. We then asked him to call Hankook and inquire as to the warranty status. He told us that he called and the OEM said that there was nothing they could do however when we asked for the contact information it took him 20 minutes to find it. Hmmmm, he said that he just called them. This seemed a little fishy. When we pressed the issue he said that he couldn't and wouldn't verify the information to the manufacturer because if Hankook made the decision to replace the tire under warranty, Porter tire would have to respond with a warranty replacement. This infuriated me. Porter's explanation for the refusal to repair was that we didn't purchase their road hazard warranty. We didn't have to as these tires are warrantied by the manufacturer. They then informed us that the warranty card was sent to the OEM and the tires weren't registered in a timely manner; excuses, excuses, excuses. As a side note, when we purchased a new tire (out of necessity) they still didn't offer the OEM's warranty card, even after just going through the issues that we had. Left befuddled and feeling like we were duped out of another $250. We took the tire to the next closest Hankook dealer and had them take a look and without batting an eye, the lead technician affirmed that this damage was a manufacturer defect. The other dealer even helped with returning the tire to Hankook and issuing a refund. This was top notch customer service and helped make this right. We will never again use Porter Tires of Morristown nor will we recommend their service station to any of our friends, family, or colleagues. I like supporting smaller, local businesses when and where I can, even if costs a little more than the big box stores however in this case, I would much rather drive the extra distance or take my business to a big box store.
01/16/2014
By: Jerome G.
Family Auto Repair
The guys that work at Family Auto Repair are very friendly and courteous. They seem really knowledgeable and passionate about what they do. I just stopped in to inquire about getting my headlights defogged. Justin Lawson, was kind enough to come out to my car and look at the severity of the fogging and demonstrated his process on a small part of my headlights. He totally made a believer out of me. While I was there I saw a Grand Cherokee that these guys had just finished detailing. It was emaculate. You could tell that they had not overlooked anything while cleaning this vehicle. I actually saw one of the guys with a toothbrush working on the cracks at the bottom of the door frame. My son even remarked that he thought the windows were missing they were so clean. These guys are the real deal. They seem to be very trust worthy, upfront and honest. I will definitely look to them in the future if I ever need any kind of service done on my cars. I am very happy to find an affordable honest garage in this town. Have a blessed day.
08/19/2014
By: Teresa W.
Porter's Tire Stores
I always go to Porters. I don't price check anymore, there is no need to. They take care of me no matter what the problem. I would recommend them to everyone. I'm single now and don't have to worry about them trying to get over on me. The only place to get your tires. I'm sure they have some off days, we all do! But, they do a good job and are always willing to answer any questions!!
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02/02/2017
By: Kimberly S.
Express Lane Oil
I visited the east location on Morris Blvd today. They are over-priced. The service is fast, definitely express. But a simple oil change cost me $55.92!! And to top it off, I told the sales clerk about an ad I saw on Morristown Online for 10% off my first visit and she said she wasn't aware of it and wouldn't honor it. Never going back there!
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11/21/2012
By: mikeycarpenter
Precision Automotive
If you’re dealing with any other car mechanic, you’re not getting the best service in town! Amy & Jim at Precision Auto are awesome, I couldn't ask for better customer service or a broader knowledge base. I will only be dealing with these guys, period. Take my advice and trust them with all of your automotive needs.
07/12/2014
By: Morris T.
Precision Automotive
Hones and excellent service. I have taken both of my older vehicles to Precision Auto. The work was excellent and they CARE about how your car is doing after the service.
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10/27/2015
By: Jeff T.
Precision Automotive
Jim and Amy are real people and are very honest. You will not be disappointed with their work. Cornbread is the best greeter I have ever met!
04/09/2012
By: sciarra87
Auto Electric
Affordable Trustworthy great place to bring your car i brought my car there they were fast friendly and very understanding
04/10/2014
By: raylightjr
Auto Electric
Frank and his team are great. They fixed what was wrong and didn't haggle or jerk me around. I recommend them.
02/16/2014
By: Paul D.
Family Auto Repair
Great , honest, people, with one of the lowest rates, I've seen in East Tenn. I know the owner, good people.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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