01/10/2016Smoky Mountain Wings & Grill
I have visited this place frequently over the last year and a half. One of the last times I visited, my boyfriend and I had a bit too much to drink and left on a $10 tab. I realized this the next day and returned to pay up. No problems, I apologized to the bartender, not a huge deal. Left a nice tip. I returned today to meet up with some friends, upon which the 'manager' proceeded to scream at me, telling me I owed her over $40 for a tab. In front of many customers. I tried to talk to her quietly, she insisted on making things a spectacle. She was saying how I owed for food and pitchers, I denied this of course, I do not leave on tabs, that one incident was a complete accident, which I rectified immediately. Upon arriving home I realized what she was referring to, I had came there previously with my boyfriend, we had a pitcher (which we closed the tab for) . As we were about to leave, we ran into a man he worked with and this man's girlfriend. They invited us to share their pitcher. We decided to all order some food. The place was extremely slow, very few customers. After almost an hour of waiting for our food, we decided to leave. We never got our food, nor was Amy of the beer ordered, ordered by me. This 'manager' Holly, verbally attacked me tonight, screaming that I am a thief, followed me into the parking lot, yelled that I should go do some more pills, when I assured her I do not do pills, she yelled I 'must do meth then, or whatever'. I will not pay for food I never ate, nor will I ever be degraded in this manner again. How utterly unprofessional. I will be contacting the owner in the morning. If this manager is not severely reprimanded I will never return. Horrible treatment. What a way to run an establishment. Wow. Steer clear.
Just ate there today at lunch. Food was okay, but the menu must have been confusing because I ordered the 5.99 special lunch, spoke to the waiter about the sides, ordered a half chicken salad, the green salad and baked potato. Received the baked potato first and it was only luke warm (the butter would not melt) and the green salad was never delivered. My husband paid the bill before I looked at it and I was charged 5.99 for the sandwich and another 5.99 on the baked potato. No mention of refund on the missing green salad. If you like to pay double for the lunch special and get half the food and then eat some cold, this is a great place. But personally I want better for a $25 lunch in a "good home cooking" restaurant!