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08/10/2015
By: Sandra W.
Luquire
When my air conditioner malfunctioned after a storm, I called LuQuire during normal business hours and I received excellent phone instructions on how to restart the unit. Unfortunately, the unit malfunctioned on Sunday and a technician returned my call 5 hours after requesting service. I had to call the answering service 3 times before I received the call. When the technician responded to my request, he refused to come. He stated that he had to get some sleep. I called the answering service to request another technician, and I was told that only one technician was on duty. I was instructed to call the office in the morning. In other words, endure the heat during the night and you will receive help during normal business hours, Based upon my experience, LuQuire offers excellent service during their normal business hours. The 24/7 advertisement is false.I am happy to say that the LuQuire technician called again and stated that he had two cancellations. He was on his way to our house. He was a friendly and courteous young man. He quickly fixed the problem. He stated that he called within 2 hours of our request for service, but there was problem with the phone system. Thank you, LuQuire, for your support. I am changing my rating to a 3.
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01/26/2017
By: Oksana E.
Luquire
Before you schedule an apt. with them, make sure you ask them about all charges! They charge the base charge 89$ just to come to your house and it doesn't include anything so after it even if they do a very small repair like cleaning dust without any replacements, no new parts, your bill will be close to 200$. Not so happy about it because when I had other companies, their base charges did include some small maintenance like cleaning dust, etc... So I just don't see how a dust cleaning can be 100$. Never call them anymore. Can't even imagine what would be the cost if you actually need to fix something with new parts. But on a good note, they did come very quickly, answered all my calls, explained me all charges. No issues with a customer support, they are very good about it.
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05/26/2017
By: Brian C.
Myers Air Conditioning Heating & Plumbing
Unlike the other reviews I had zero issues. Went thru home warranty and a guy came out the same day. Unit needed to be replaced and he put that order in. It took a week and a half but I understand the paperwork you must go thru. Sam came out today and installed and even wrote up a refund on my invoice that I have already paid. This was a package unit that would of cost a great deal but I paid $700 bucks.. Sam was great. Maybe they have had issues in the past but today there were ZERO. Thanks!!
09/18/2014
By: Amy W.
Luquire
Radio/TV commercials state 24/7. However, that only applies to weekdays between the hours 7:30am and 4:30 pm. It esp does not include weekends and holidays. I was sucked in by the commercial but they made every excuse not to come out until Monday morning. I recommend you not fall for it too.
Tips & Advices
You can keep your air conditioner running efficiently with some preventative care measures. Shut off the power to your AC before cleaning it or performing any of these tasks:  clean your filter at least twice a year; remove leaves and twigs from cages; clean the fins with a garden hose or special spray, then use a butter knife to straighten any that are crooked; keep your yard clean so the fins won't get blocked; cover the unit up for winter; and make sure it's level or you run the risk of damaging the inner workings of the unit.
To clean your air conditioner drain, first shut off the power to your unit at both the thermostat and the breaker. Then remove the drain pan. If the pan is full of water, soak up the liquid with a few towels or rags or use a wet vacuum. You can use a solution of water and distilled vinegar, or substitute peroxide for the vinegar, to clean out the drain pipe. Let the pipe sit for a while in the solution and then put all the parts back in place. Once you start using your air conditioner on a regular basis, check it periodically to ensure condensation isn't building up.
If you happen to live in a hot and humid area of the country, drainage problems can occur with your unit since moisture can trap itself inside the system. Routine maintenance can cut down on drainage issues by cleaning out any mold or algae from blocking the drain. If you notice moldy smells whenever you turn the thermostat down, check on your system.
If you notice your system is acting inconsistently, the sensor is most likely out of place. Turn off the unit and reach behind its control panel while carefully bending the sensor back into place near the evaporative coil.
Find out where the noises are coming from. A banging or clanking sound could be due to a loose part. If you hear a hissing sound, it's most likely because of a refrigerant leak and you should contact an HVAC technician as soon as possible.

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