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09/03/2014
By: Preston J.
All Drains Master Sewer & Plumbing
Cyrus, did the work was fast, efficient, and did a top quality job. He was in and out in less than hour (including inspection, travel time to get the part and clean up). Plumbing work can be expensive, but All Drains Master was honest and provided me with a fair and reasonable cost. I had another company (Benjamin Franklin) give me an estimate for the same job that was twice what All Drains Master charged (and they tried to sell me on additional unneeded work). No sales pitches from All Drains Master, he just did the work that was needed. I will definitely be using All Drains Master in the future for any plumbing needs. Preston J 9/3/14
03/14/2014
By: Marie K.
Roto-Rooter Plumbing & Drain Services
Our kitchen sink had not been draining for about 6 weeks. Snaked it ourselves, and tried dumping various chemicals down it, to no avail. We waited it out to see if maybe it was a frozen pipe, but finally gave in and decided to call Roto-Rooter. We had called a local plumber for a small job about 6 mos. ago and were charged almost $400 for him to not even fix our problem, so this time around we were prepared for another huge bill.. but we were only charged their 249.00 fee for the first hour (took about an hour). Drain is working and I am happy to no longer be dragging buckets of dirty water to the toilet as I do the dishes!!
10/06/2014
By: Collier W.
Benjamin Franklin Plumbing Twin Cities
Ben Franklin won't tell you the rate before they have charged you for the call, then it's $500 for what independent contractors charge less than $200 for. After they pulled my toilet to remove a kitty litter clog, it started leaking... And wouldn't you know it, that was my fault, too. Now, I have to replace the floor in my bathroom. If this company used competitive rates, perhaps they could build some good will. As it is, I am highly suspicious that an unnecessary repair, done badly, has opened a Pandora's box of further repairs... Never let these people in your house.
07/11/2017
By: Denise S.
Roto-Rooter Plumbing & Drain Services
Roto Rooter was excellent! They were very prompt (within 2 hours of me calling), knowledgeable, respectful, and caring. They informed us right away of their findings when assessing our leak and were realistic with us about damage and the cost to remedy. Their professionalism was top notch in my opinion! They also helped us in how to work with our homeowners insurance which was extemely helpful! I really appreciated having Nathan and Jason come into our home and work to correct the issue! I would highly recommend them and we will use their service again if needed!
12/28/2013
By: Rhonda G.
Roto-Rooter Plumbing & Drain Services
i made my appointment on line for the next morning for my sewer line that was plugged by tree roots. the next day they called & said they were a little behind and maybe up to 30 minutes late this is understandable being the day after christmas. that was fine with us we were just happy they called. brian was our tech and he was great, very knowledgeable and helpful. he did a great job. we would highly recommend Roto-Rooter to anyone.
04/29/2013
By: holly.kriesel1
Roto-Rooter Plumbing & Drain Services
Our basement started flooding in the drain and so my husband and I called Roto-Rooter. I was surprised at their speedy time on getting here. When they arrived they found the problem quickly. There had been wipes flushed down the toilet and it blocked the main pipe into the house. Our technician was very professional and gave us all the information on what he was going to do before he started. I will defiantly call them again. Very pleased!
10/24/2012
By: teel_ply
Aqua City Plumbing
This company is dependable and very personable. They have a quick response rate and answer the phone 7 days a week. I was surprised that most of the weekend hours were billed at the regular rate. I had a new toilet put in and the plumber was quick, quiet and very neat. I was given a lot of information and suggestions over the phone as to the model(s) I should consider and how they worked. I would highly recommend this company!
08/26/2014
By: Jennie H.
All Drains Master Sewer & Plumbing
We were so thankful for the service that Cyrus at All Drains Master provided. We were stuck with a tub that wouldn't drain late on a Saturday night and he came and snaked it out with no additional charges for overnight or weekends. We've since had him back working on other plumbing issues that have come up in our house and love his professionalism and courtesy. I'm recommending him to all my friends that need a plumber!
06/22/2014
By: Matthew G.
Roto-Rooter Plumbing & Drain Services
The PVC discharge pipe for our sump pump broke during the worst time: last Friday 6/20/14 while pumping out the most inches of rain the metro has gotten in 48 hours since 1871! NO ONE else was able to come out same day besides Roto-Rooter. They were swamped (pun intended) that day, but Bill (2852) was able make out that evening to our home in Edina, complete the repair and literally save the day (and our basement).
07/30/2014
By: Laura G.
All Drains Master Sewer & Plumbing
We had a wonderful experience with Cyrus at All Drains. I called with a plumbing emergency at 6:15 AM and he was at our house by 7:00 AM. Not only did he quickly diagnose the problem (in our case a leaking-beyond-repair 18 year old hot water heater), but he quickly and professionally removed the old heater, and pipes, ordered a new one and installed it, all by noon. Very experienced and seemed to be very ethical.
Tips & Advices
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.
  • Before calling a plumber, try to unclog your drains and toilets yourself by using a plunger.
  • Make sure you use a standard bell-shaped plunger for your sink and shower drains and a plunger with a flanged end for your toilets.
  • If neither type can loosen the pipe blockage, put a plumber's snake to use.
  • Ratchet the snake down the pipe to eliminate any clogs.

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