03/21/2015Roundys Inc Corporate Headquarters
THIS IS AN EDIT:A BIG thank you to Mike at the 76th and Good Hope store, for rectifying a problem that I encountered at the pharmacy with a meter. Mike called, and was very apologetic with my situation. He was also nice when I met him at the store the next day.I still think the pharmacist needs a 101 class in etiquette. I picked up three prescriptions, one being a narcotics, and he never asked if I had any questions. His assistant brought the medication to the counter.Thanks again Mike, I give you FIVE stars!! I recently visited the pharmacy on 76th and Good Hope to pick up a diabetic meter. The pharmacist gave me a meter that had expired over four (4) years ago. I noticed that the rebate card expired in 2012, but I simple tossed it in the garbage. When I tried to test with my meter, it did not work. I called, and the manager was on duty that day. I told her that a male pharmacist was working that day, and gave me the meter. He was not professional at all. I called him after I returned home and stated it was the same out-of-date meter that I was trying to update. He simply replied that it was the meter the Dr. prescribed. It was a free meter, so I guess he did not care. When I spoke to the manager, she told me to bring the meter in, and she discovered that it was expired. There was one more meter on the shelf and it was due to expire in January 2016, which would have only given me nine months. She said she would order me a new meter, and she did. I now have an up-to-date meter. The other pharmacist, did not check the expiration date, and apparently did not care, since it was free. I had to make three trips back and forth because of his carelessness. SHAME ON HIM!!!!
07/25/2017Roundys Inc Corporate Headquarters
I shop at the Shorewood Metro Market. Tonight I went in to redeem a free gelato that I had earned having bought 10, actually 11 containers of the ice cream previously. Last time I was in the store the young man asked if I would like to receive my free ice-cream as I had qualified for one. I said, " no, next time." Tonight I came in and a girl was checking me out, she pulled up my account and asked if I would like to use this purchase as my free ice cream. I said I would. The young lady had to ask for help to properly put thorough the sale. She asked another girl who said, I think you only have 8. I told her this was not correct and I had in fact bought 11 and still did not redeem my free purchase. They then asked the manager, his name is Matt. Matt did not bother to get up or come to the register, but instead looked over and spoke loudly in front of other customers that the problem was I had taken a large but I was supposed to get a medium. I asked if he would like me to pay the difference. He said, " No, I'm not going to argue/deal with this now. Just put it through." I purchase almost all of my family's food at your store--my food bill is $1,000 a month. If your manger thinks his behavior was professional or appropriate, and that he can humiliate me or treat me dismissively, I would be happy to take my business elsewhere-there are a number of food stores in this area.