09/02/2015Mid-continental Gem Imports
I had originally written a very different review of this business. I had not had a good experience up until today. My fiance had my engagement ring made at Midcontinental Gems. When we got the ring, there were some issues in the construction. Diamonds kept falling out! I took the ring in many times and still had not been able to have my ring well and truly fixed. After several visits and many phone calls I was finally able to connect with the woman who gets things done. I can not say enough nice things about Heather Zastrow. Heather patiently listened while I explained the entire story of what was going on with my ring, all that I had been told, all of the interactions and all of the communications that had occurred. Heather then started taking action and she has not stopped. She took my story into account and followed up with Marie who was still in the office. She got all the facts. She then rang me again to explain that the store would take my ring, have it completely remade by a true goldsmith and even went so far as to loan me a ring while the new one was getting remade. Up and to this point, I was extremely upset with the level of service I received at the hands of Midcontinental Gems. Today, I was shown the level of service that I was told I should expect from the first day I arrived. Heather truly cares about her business and she is making this situation right.She meets after hours and keeps in touch after hours. I feel like I will know every step of the process moving forward. I can tell she really cares about the reputation of the business. She had fired the jeweler who made my ring a while back. She stands by the jewelers she uses now. I am looking forward to working with them as well. I look forward to receiving my back, fixed and beautiful in a couple of weeks.
01/08/2017JRS Jewelry Repair Shop III
Extremely nice man who knows the value of good customer service. Overall really good experience, this man went above & beyond what I was expecting. The only complaint I had was that I brought in 2 pieces of jewelry that were at least 14K gold, but he told me one piece was 10K gold, which it isn't. Now, I completely understand that it's kind of a crap shoot with these dealer's, but this particular piece was indeed stamped, but he insisted that it wasn't, thus he believed it to be 10K gold. I am no expert, but I am not stupid either. What he offered me for the two pieces, in addition to some sterling was way too low. However, I think he really thought the one piece was 10K gold, so that's why he low balled me. I could tell just by looking at it it was 14K gold, so I declined on selling him any of my gold. As far as the silver, he asked what I thought it was worth? I had a good idea, but wanted to see his offer, so I said about $70.00? He said I was spot on after doing some calculating. Hmmm....my antennae went up, but he was very friendly and to his credit, he sincerely attempted to examine the gold to the best of his ability. Sold him the silver which was fair considering all the time he took examining the gold. I would go back to him again, he additionally repairs jewelry, and had some really quality pieces of fine jewelry on display at a decent price.
03/09/2013Mid-continental Gem Imports
Terry always goes above and beyond to meet the sutomer's needs. He will listen, be patient, and if your jewelry needs fixing, he gets the job done right. The selection of jewelry is remarkable. I purchased my mother's ring with my children's birthstones from there, I had countless jewelry fixes done there, and resizing as well. I won't go anywhere else.
The service is superb! Not pushy, knowledgeable, and very very helpful. I purchased a beautiful watch and the cost was incredibly fair. Also, they have any diamond you could imagine available, and at very low cost! I can't begin to explain our fantastic experience with Rey Jewelry! If you are looking for a jeweler, this is the best place in SE WI!!!