I never had any thing bad to say aBout this place for years until now. Im not into giving reviews but went out of my way to warn others. Recently, I went in on a Tuesday with 2 other friends, we sat at their counter, looked at their menu. No one there even acknowledged us at all. We watched a man come in, got his food and left and two other girls after us come in, ordered and left before us. I understand they were busy but u have to be kidding me, that was ridiculous. My friend had to call out one of the girls to actually get her attention for help. And when she called her out, that girl looked at us like we were crazy. One of my friends wanted to order the Tuesday special, that wasn't available somehow. So that also makes the pernil sandwich unavailable too. This is a puerto rican restaurant. How do u not have pernil available? Ok whatever so we all settled for pastrami sandwiches. I usually tip even when I do carry out, but I didn't leave them anything. One Saturday afternoon, I was anxious to get out of work to go get their Saturday special which is cuajito. I work two jobs and both jobs are in oak creek, so in between jobs, I decided to drive out of my way to la isla just for the cuajito. Got there and of course, it wasn't available. Highly disappointed. How do u not have the Saturday special available on Saturday??? So I asked for pollo guisado, they didn't even have that. Wth. What kind of Puerto Rican restaurant are u?? No pernil, no pollo guisao. All their appetizers are good, such as the pastellios, relleno de papa, etc. I can get over the crap service but not the fact that they dont have much available from the menu. Disappointed that I wasted time and gas just for a damn sandwich, when I could've went somewhere else closer to my job for a quick lunch. Make sure u have food from ur menu available especially ur daily specials and have a motivational speech with ur employees every morning, if that is what it takes for them to smile more. Im not the best thing when it comes to customer service but my crappy customer service days are a lot better than their service any day. Oh and u would think that u would get better service from church going Christian Puerto Ricans, this place proves u wrong. What a disappointment to the Puerto Rican culture smfh.
The only reason El Fuego even gets two stars is because the patio is really great, and that's about the extent of it. I had been craving fajitas, so that's exactly what I ordered, and I was extremely disappointed. The chicken wasn't grilled, it seemed like it might of been boiled, and it was slimy. That's where my meal started and ended. My boyfriend ordered a torta, which he enjoyed, but it came with french fries that were cooked in old oil. I didn't complain about my food, but when we asked for the bill we were informed that we could only pay with cash because there was a power outage somewhere near the restaurant. I understand that's out of their control, but we didn't have any cash, and I feel like she could've informed us a little sooner. Our waitress then told us to go use the ATM at the front of the restaurant which also wasn't working because of the power outage. At this point the manager came over and asks to write down our credit card information which I wasn't having. So finally the manager agreed to let us run to an atm, which was two towns over, but she also demanded that we let her take photocopies of our ids. I feel like it is situations like those where you comp a meal, but apparently not. We drove to get the money and came back and paid. Extremely poor service, food, and management.
AUTHENTIC MEXICAN FOOD. THE ATMOSPHERE ALSO CONDUCIVE WITH THE MEXICAN CULTURE, PLAYS HARMONIC MEXICAN MUSIC IN THE BACKGROUND AND THE DECOR/COLORS THE SAME. HOMEMADE CHIPS WITH 2 OF THEIR HOMEMADE SAUCES OFFERED. THE DIFFERENCE IS IN THE SPICINESS. THE MEAL PRICING I EXPERIENCED WAS REMARKABLE. FOR EXAMPLE, I HAD A DELICIOUS CHICKIEN BURRITO LUNCH WHICH CONSISTED OF HOMEMADE SOUP, LG BURRITO WITH MELTED CHEECE AND SAUCE, RICE, HOMEMADE GUACAMOLE AND SOUR CREAM. ALL FOR $5.00. THAT'S RIGHT, $5.00. ALL THEIR LUNCHES RANGED AROUND THE $5.00 PRICE. SUPPER OF COURSE IS PRICED SLIGHTLY HIGHER, AS IS ALL PLACES. THE WAITRESS I HAD WAS VERY COURTEOUS AND HELPFUL. THE BAR HAS SPECIALS 2 FOR 1 MARGARITA NIGHTS, ETC. THEY DO MAKE EXCELLENT STRAWBERRY MARGARITA'S. YMMM. MY FAMILY AND I WILL DEFINITELY BE ON-GOING CUSTOMERS OF LA IGAUNA LOCA.
I Love Urban Joe Cafe! The wraps and sandwiches are loaded with all the right stuff! Not run of the mill food - but Boars Head meats, and ingredients things like roasted red peppers, sprouts, kalamata olives, sun dried tomatoes, goat cheese, arugala, fresh basil, etc. The soups and crepes are great too! And the coffee......... Best Around! I highly recommend!