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08/25/2014
By: Leigh W.
Carpet Factory Outlet and Flooring
After going to many different stores to look for carpet that I could afford, I happened to drive past Carpet Factory Outlet and decided to stop in to see what they had to offer. I dealt with the owner, Tim, and got a sample that I really liked. When I called to inquire about pricing for installation I unfortunately talked to someone who was kind of a jerk. (I later found out it was someone who does not normally answer phones and had no idea how to do so.) It was NOT Tim because he couldn't have been nicer! Because of that first call, I went to Carpetland USA on Highway 100 and got majorly jerked around. (Seriously, don't ever go to Carpetland USA because they suck!) I decided to give CFO another chance and called and talked to Tim who gave me an extremely fair price. My carpet was installed two days later and it is absolutely GORGEOUS!!! The installers were polite, courteous and quick! I couldn't be happier with both my carpeting and the service I received from Tim. I am now contemplating new kitchen flooring and this will be the ONLY place I will consider going. I am extremely happy that I chose Carpet Factory Outlet and highly recommend them. And did I mention that my new carpet is gorgeous?
03/22/2016
By: Scott S.
Carpet Factory Outlet and Flooring
I had a good experience the first time I used them for a full house of carpet. I even sent multiple people because of the fair prices they had. I then purchased a new home and decided to use them again. Fair pricing but installation crew wasn't very excited about getting carpet in the new house. The old owner was present during the install as all they did was complain about the work. Was suppose to be one day install but came very late the first day and could not finish so had to come back a second day. However I needed to finish my basement with carpet and decided to use them because of the fair price. This is where things start to get really bad. Went to the store and worked with Morgan. Picked out a carpet and was quoted a price based on my dimensions. Obviously they warned to come out and verify dims. While there he asked if we wanted to do a small closet and stairs. I decided that it would be a good idea. Morgan left and called days later with a new price for the extras.
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03/27/2015
By: Vicki D.
Carpet Factory Outlet and Flooring
What an outstanding experience! I was able to make a purchase without high-pressure sales tactics, and love the new inexpensive carpet. Best of all, Ben's installation crew was FANTASTIC! Prompt, courteous and very professional. They went out of their way to take extra steps- even repairing closet doors and removing nails/debris left by the roofer's in the street! The carpeted rooms look excellent and the team couldn't have done a better job. I HIGHLY recommend this store-and if you purchase carpet, request Ben's team for your installation-you won't be sorry. I will be back!
03/27/2015
By: Dawn S.
Carpet Factory Outlet and Flooring
AWESOME experience from the store to the installation! Very helpful in the store, reasonable price. I have never met a better working crew who have come into my home - Curtis, Dan and Ben. Very courteous and pleasant. They did a good job cleaning up too. It was just like having family around for the day! The carpet in two rooms looks BEAUTIFUL! I would strongly recommend anyone looking for carpet stop here FIRST.
01/28/2014
By: Sharon W.
Carpet Factory Outlet and Flooring
Sharon W. 1/28/14Before buying any carpeting, go to Carpet Factory Outlet first! I was amazed at the selection, We bought beautiful carpeting (very reasonably priced) last Saturday, was installed on Tuesday. The store owner and installers were not only pleasant, but they all did an outstanding job. This will be my first stop for any future carpet purchase.
06/29/2015
By: slafond@sbcglobal.net l.
Carpet Factory Outlet and Flooring
This is the second time I've gone to Carpet Factory Outlet for my flooring needs. Love them! Prompt, courteous and professional. Great pricing. Mark did my latest installation and did a fabulous job. Even helped me with a few decisions along the way, and clean up was great! Will always be the first place I go to for future flooring needs. LOVE my carpet!
04/03/2016
By: Mark H.
Oriental Rug Gallery
I purchased a rug from Oriental Rug Gallery located at 11005 West Bluemound Rd. I was impressed with the store's selection and quality. The staff is very knowledgeable and professional. The rug I purchased is 100% wool. If you are looking to buy a quality rug I would recommend Oriental Rug Gallery on 11005 West Bluemound Rd.
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08/07/2015
By: zezie5
Carpet Factory Outlet and Flooring
Matt and Mark did a professional, awesome insulation of my living room carpet. It is absolutely beautiful and I feel like I'm walking on a cloud. Tim and Ed worked with me in the store and I couldn't believe how quickly I was able to get it installed. This carpeting is A+ quality!
12/16/2014
By: Andrew S.
Carpet Factory Outlet and Flooring
I have never felt so comfortable letting strangers into my house. Any questions they addressed me and helped me make decisions. It was so much easier going to a carpet store with a few employees as oppose to Home Depot with hundreds of employees. Love my new carpet! Saved a ton!
07/21/2017
By: Judi H.
Oriental Rug Gallery
Wonderful people to deal with. We are leaving Wisconsin and they made our experience getting our rugs ready for the move so easy Wish I had known about them before. They are what customer service is all about. Give them a try. You will be happy you did !

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