07/20/2013Milton Dodge Chrysler Jeep Inc
Do NOT buy a vehicle from this dealership! Do NOT buy a vehicle from this dealership.And again, Do NOT buy a vehicle from this dealership.We bought a new 2013 Dodge Ram. Oh we were so happy to have the beauty in our drive. Well until the first rain that is, then we found the leak., I drive 40 min. to and from work a day. My husband told the dealership about the leaking windshield and they told them they could get it in but couldn't give us a loaner. What you say? Isn't that just good operating policy for a dealership...and the answer is yes it would be, but they don't care about customer service at this dealership. They don't care aboutloyalty to buying from a local dealer, and they have absolutely no respect for women. Ya think being in the south that they would at least speak nicely to women, but you, like I, would be very disappointed again.Oh this story is so long, so let me get to today, after getting our "new" truck back after 12 days in the service department, we headed out to get groceries on this rainey Florida day, and low and behold, the driver side windshield wiper would not go on. My husband couldn't see, it was so very scary.....so we went straight to the dealership, well we weren't in for any surprises that is for sure, they told us to bring it in on Monday and they would look at it. But I work on Monday and my husband works on Monday, and we were to ever so rudely informed that was our problem not the dealership managers, or the dealerships. Just please go to Mobile, or Pensacola, or anywhere but here to get your new or used car. Especially if your a woman, don't go here...you need to be treated so much better than the (by age only) men at this dealership.
01/02/2013Milton Dodge Chrysler Jeep Inc
Went to the dealership around 5:15pm on Saturday (they close at six) and talked to Steve about a 2010 Ram .Decided I would get the vehicle. I was trading in my Jeep which was paid off. It was late and they were about to close. Talked to the General Sales manger and Steve who gave me a offer. which I accepted More importantly we shook hand's and had a verbal agreement betweenparties (Growing up, that still meant something). Not at this dealership. I was told come back at 8am on Monday and we could finish the transaction.I arrive at 8am (Posterd hours state open at 8am) sharp on Monday. As I am am giving Steve my loan information he tells me the truck just sold. Its 8:05, It was sold by Mr Grise ( I use misterloosely). I tell Mr Grise, I had a verbal and written agreement (not signed, thought the hand shake was good enough) he tells me the dealershipdoes not have to honor a hand shake or their word. Steve did nothing to intervene or help. The General Sales Manger said he would give me a call back after talking to the owner that same day (never happened). It's clear the dealership does not act in good faith. They called the other buyer to tell him someone else was interested (no one goes at 7:15am on Monday) and he should come up and close the deal. If this dealership would be so deceitful to make a couple extra bucks no telling what other corners they will cut. If you would like a dealership that does not stand by there word this is the one for you. Otherwise, go to Pensacola or somewhere a little more honest. A Footnote, at no time was I told there were other parties coming up. I was told it would be here Monday Morning. Absolute the worst dealership.