Arthur Edwards Pool & Spa Centre
Swimming Pool Dealers
929 Route 25a, Miller Place, NY 11764
8:00 am - 6:00 pm
- Mon - Sat
8:00 am - 6:00 pm
9:00 am - 3:00 pm
Primary Phone: (631) 744-7189
Phone: (631) 499-1264
Primary Phone: (631) 744-4455
Phone: (631) 744-4455
Phone: (631) 744-7189
Phone: (631) 995-3092
Phone: (631) 995-3482
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I had a pool put in last summer which took longer than they said it would. I basically had it for 4 useable weeks . I had my pool closed by a different company which I was never told that by doing that I could potentially void any of my warranties. I had my pool opened on May 17th of this year and noticed I was having to put water in it. I turned off my waterfall and just had the filter going and it was still losing water. Fast forward to me calling Arthur Edwards to see what was going on. They came over 3 days in a row to check the level of the water after having completely turned the filter off and closing up all the returns to see if it was the liner. Water didn't drop anymore and I was told its not the liner and since I had some other company close my pool that they are not responsible to find out which return is leaking. The patio I had put in last year is now sinking in a small section above one of the returns. I spent 30k just on the pool alone and they are completely trying to wash their hands of the situation. Their service is horrible and once they got paid in full it was a nightmare trying to deal with them. Extremely dissatisfied in Arthur Edwards. Do not use them. There are to many other pool companies to choose from locally that should be given the work.
- Edited: 02/09/2017
They will promise you everything you want and give you nothing in return.
I would not recommend this company. I would try another.
Spent 35k on a pool with them, the only time they made contact with me was for the next payment. I've had so many problems with them from the 1st day. Pool is still not done, may have to throw them off the job and go with another company.
Horrible company. They "maintained" my pool during prolonged absences from my home. Found out they were not even showing up yet billing me for service and chemicals! They are absolutely unethical frauds. Do not use!
STAY AWAY, I agree, all they care about is that you pay the bill. Store personnel inexperience, do not trust water testing, I took same water samples to other stores who flat out told me not to buy any chemicals until my issue with pool was resolved as they mentioned to me I would be wasting my money. as I said STAY AWAY
I have been dealing with Arthur Edwards Pool & Spa Center for 25+ years and I am unable to speak a bad word about them. They have been in the pool and spa profession for almost 40 years?!?! Obviously they are doing something right. I have referred numerous friends and family and they too have had a very satisfying experience. From the owner, to their sales dept, to the pool store, to the office staff. Each take pride in their work and will stop at nothing to make sure the customer is always happy. I highly recommend this organization to anyone looking for a pool or spa.
Warning.........If anyone is looking to put in a swimming pool ..Do Not Use Arthur Edwards Pools !!!!....They are a scum bag company....They use flex pipe plumbing for in ground pools, which if you do an internet search comes up with hundreds of stories of termites and animals eating through the pipe....My pool is leaking now and when I called they said they don't warranty the plumbing in the ground....The company was horrible from the beginning. Not showing up when they were supposed to , not calling back. The pool took an extra month than what they said it would. Just a warning so you don't have to go through what I am going through, having to break up my patio to get to leaking plumbing.
i have had 3 pools built by this company over a 25 year period at my 3 fifferent homes.all my experiences have been great. they follow through and do what they say they will do. i still use them to service my pool at my present home.
Not sure of others experience but I had a pool put in by this company and have nothing but good things to say the salesman was very informative and the work was top notch I dealt with the main office and since service and have had nothing but positive outcome would highly recommend.
STAY WAY! I agree with the other reviews. I live out east and had a pool put in this summer. Horrible construction experience. No communication. They only call when they want money. God forbid you have a question and call to ask. The two "ladies" (i use the term ladies losely to keep the review polite) they have working in the office are rude and obnoxious. The lady in service actually told me i am free at any time to take my business elsewhere. That was the first time a company ever told me that.
The only bright spot of the company is the retail store in Miller Place. They have always been courteous and very knowledgeable. The store is clean, well organized, and they always have the parts i need or the answer to my questions. I do however travel into the Miller Place store, or call an order in for delivery because they have another store out east by me in Jamesport but that store is a joke. The lady there that says she is the manager doesn't know a damm thing about pools. I went in twice looking for help, and she called the Miller Place store and had me explain to one of the guys there the problem so they could help me over the phone. Then they did not even have the chemical i needed, and i had to go pick it up or wait for them to transfer it out.
Over all if anyone asked me i would tell them to go to the store in miller place, but have another company build or service your pool. And never call the main office. It is not worth the aggravation!
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