I signed a contract on 2/28/14, for a $ 48k 17x35 rectangular pool. Paid $9000 upon signing contract. After some aggravation and multiple unanswered calls, on 4/21/14 they came and excavated my old pool (two days work) on 4/23/14 at 7:15 am, I had the owner's son parked his car in my drive way behind my car waiting for me to collect the second draw. No problem there. I paid him $ 12,000 w/ ck and he gave a me a receipt. Since then, I have a hole in my back yard, 7 lies & 100 unanswered calls. Expectations were that by now, work was to have been completed wether permitting. Wether has been perfect, Genie Pools far from it. Next week, I will be sending them the required Certified letter and begin the undesired Legal recourse process.
DON'T BE FOOLED BY SOME PERFECT REVIEWS!!!!!!!STAY AWAY FROM THIS COMPANY!!!!!! SOMEBOBY NEEDS TO STOP THESE PEOPLE FROM ABUSING CONSUMERS.AFTER 8 MONTHS MY POOL DECK(TRAVERTINE UPGRADE $ 6,300.00 PAID IN FULL MONTHS AGO) ISN'T FINISH YET, THEY WON'T ANSWER YOUR CALLS,VERY UNPROFFESIONALS, AFTER MONTHS PASSED BY I WAS FINALLY ABLE TO MET THE OWNER(RICARDO)ON 01/31/14 AND TOLD ME "THE REASON WHY MY POOL WASN'T FINISH... view more WAS BECAUSE UPGRADES SHOULD BE PAID IN FULL;HE CONVINCED ME TO PAY HIM FOR THE REMAINING 50% OF THE UPGRADE ( WHICH I DID IN GOOD FAITH)THAT HE WILL PERSONALLY TAKE CARE OF EVERYTHING" PAID HIM $ 3150.00 MORE AND I NEVER HEARD FROM THIS GUY AGAIN.I CALL THEIR OFFICE EVERYDAY BUT NOBODY KNOWS ANYTHING,I HAVE TEXTED OWNER AND HIS SON WHO RUNS THE COMPANY LOTS OF TIMES BUT THEY JUST DON'T RETURN ANY CALLS ;THEY JUST DON'T CARE!!.MORE OVER;AS OF 03/29/14 THEY STILL HAD A PLAQUE(CODE OF ETHICS FROM B.B.B ) HANGING ON THEIR WALL WHICH DOESN'T REFLECT REALITY, THEIR ACCREDITATION WITH BBB WAS REVOKED ON 11/19/2013.IF YOU ARE IN A SIMILAR SITUATION CONTACT Miami Dade County: Consumer Protection 140 W Flagler St #902, Miami, FL 33130 (305)375-1250 http://www.miamidade.gov/business/consumer-protection.asp
Just got my pool finished today and I promised the owner that I will write a truthful review based on my experience with Genie Pools. I contracted Genie to build my pool in November 30, 2013 due to the price and a couple of referrals that I had from friends. I felt pretty comfortable working with them from the beginning stages of the design to the actual signing of the contract. I must admit that I was a bit skeptical at first due to some of the other negative reviews but with my experience in construction as well as seeing for myself the kind of company that they are, I decided to give them the benefit of the doubt and proceed with the project. I was originally told 3 to 3.5 months of construction and in all fairness taking into account the holiday season and everything else I cannot complain of the time it took for them to complete it. Again, being in construction I know that there WILL almost always be delays. It was explained to me today that due to the high volume of pools that they build it usually takes them a little longer to finish a project as opposed to a smaller company that only does 2-3 pools a month which is why they have to charge alot more. Pro: Fair construction time, quality finished product (love the new pool, BBQ party this weekend!!!) and great price Con: Communication could be a little better in regards to keeping us informed of overall construction process.
This is not a company, this is a scam, and any good review you read on this site, is a scam too. I've been involved in many home improvement projects in my lifetime, and ive never felt so abused. its been a very painful, terrible experience.Gabriel is an out right liar. They are extremely dishonest and will con you for your money.At first this Jose does a real superb job selling you his professionalism, only to con you by sweet talking you that it's not under his control.I together with quite a few of our friends in the N. miami area were all left with unfinished pools, with the advanced payments all paid up. They have stolen literally thousands of dollars from some of us that don't have extras.I'm assuming this business will be shut down by some very unhappy clients.Check out what the better business bureau has to say!!!!STAY AWAY!!!!!