05/15/2014Royal Caribbean Reservation
WARNING! I am writing this as a warning to those looking for a cruise that will actually care about your personal items. My wife and I chose to take this cruise only as an alternative way to get to Belize and back during some time off we had. It was between this cruise or a flight. We go to Belize once a year to pick up 4 bottles of rum, yes that's right, rum. Not just any rum, Old Master Rum made in Belize and not exported. We chose this cruise versus the flight due to its same price as flying and as a neat way to get there. No real reason other than that.We arrived in Belize and quickly purchased our goods and returned to the ship. At re-boarding, as expected, the crew has a table where they hold your rum till the end of the trip and issue you a slip with the promise to return your liquor on the last night around 7 pm. Fast forward, its the last night at 11 pm and still no liquor. We went to the guest relations desk and waited in line for 30 min. Finally, our turn we asked what had happened to our liquor. They stated they didn't know. They tried to shovel us away to help the next guest but we persisted. They conversed in the back and then came back forward only to offer us other random liquor bottles or money. We denied both as nothing could replace what we had lost. They had the bar officer look through the night and stated that our names were still on the list for delivery on both the master list and the maids floor list but not checked off due to the loss of the items. We checked again in the am before we left the ship to no avail.I have since told my story to Royal Caribbean Ltd and the listened and notated my account. I also told them that short of a complete refund, which they and I both know that won't happen, I would be advertising this on as much social media as I can.I make this WARNING to all consumers: This may seem insignificant as a few bottles of liquor. But, think if its your luggage, and your jewelry, and they admit to being at blame and decide that the replacement for your shiny items is a trinket from the gift shop. This is more then a small problem, this is a symptom of a bigger nonchalant attitude of a corporate entity just not really caring.
Kendale Lakes Travel is a very serious agency, the staff is very competent, the owner and her manager are very nice, they know a great deal of things on the countries of the whole world,they will be to advise to you.Do not hesitate to go in this agency, she sells every types of stay, the cruise in circuits./ Kendale Lakes Travel est une agence très sérieuse, le personnel est très compétent , la responsable ainsi que sa manager sont très sympathiques, elles connaissent énormément de choses sur les pays du monde entier elles seront vous conseiller. N'hésitez pas à vous rendre dans cette agence, elle vend tous types de séjour de la croisière aux circuits.
Chuck H,Kendall Lakes Travel has been helping us with out travel plans for several years. They supported our retirement vacation by helping schedule our itinerary, from Miami to Barcelona, through Spain to Madrid, Then on to Rome for a cruise of the Greek isles and back to Lisbon on the way home. The flights, transfers and hotels were perfect, exactly as we requested.. This past Summer the provided the same excellent service for our most recent trip to Paris, a Seine river cruise and finally to Switzerland.
Just had a fabulous time in Havana, Cuba organized by Kendale Lakes Travel. Barbara and her team, with precision planning, provided our group with five days of Cuba that none of us will forget. Great accommodations, transports, guided tours, and wonderful tour guides, Manual and our bus driver, Jorge. We soaked up all Havana has to offer. I plan on using Kendale Lakes for all my future travel plans. Thanks, Kendale Lakes.