With Hawkexpress I have the best experience ever, their drivers are professional and polite, they provide different services on transportation, but the best part is the fantastic coverage they have a policy that covers 1,000,000,00 in liability for my products and 250,000,00 cargo insurance. Working with electronic components and high-end airplane parts is the best company to subcontract 0 worries.
After reading the reviews for this cleaners, I decided to give them a try. I was greeted by a young lady that appeared to be a knowledgeable professional at the time. I explained to her that I had several multicolored dresses that needed to be cleaned and that I was turned away from another dry cleaners because they were unwilling to clean the dresses due to the multiple colors. I informed her that I was seeking a cleaners that would be able to dry clean the dresses properly. There were approximately 20 dresses and I reviewed each of the dresses with her one by one. She told me it would cost 9.00 per dress. I agreed to pay this price since I was reassured that her cleaners could clean the dresses. I was told the dresses would be ready by a particular day/time and when I arrived on that day, all of the dresses were not ready. I returned on a later date to pick up the second half of the dresses, only to learn this time they were unable to locate the leather jacket. I returned to the cleaners with the dresses to express my dissatisfaction, and the same young lady that I reviewed the dresses with during my first visit proceeds to tell me there is nothing she can do because she is only "the cashier". She was no longer pleasant and stated I needed to speak with the owner.When I finally spoke to the owner on the telephone, he spent most of the conversation telling me what was wrong with the dresses that I had brought into the cleaners and why they looked the way that they did. It felt as if I was placed on trial and had to defend my dissatisfaction with their services. Mind you, the owner never laid eyes on any of the dresses and was going by what his worker had told him. I requested to meet with him to review the dresses and told him if after his review, he could tell me that his cleaners did the best job possible on the dresses, then I would call it a lost. We set up a day and time to meet, when I arrived at the cleaners, needless to say he was not there. I waited around a few more minutes and he did not show. I later received a phone call from the owner stating he ran late because of an errand. I decided not to bother taking any of the dresses back and to call it a loss because it was no longer worth the aggravation of defending why I was a dissatisfied CUSTOMER. Not to mention, once they located my leather jacket, I was told it was not cleaned because the same young lady quoted me an incorrect price to clean the jacket. This business may have good reviews online and are nice when there are no issues. However, once there is an issue you can expect to receive poor customer service. It appears they are simply out to make money and do not care about their quality of work.