01/29/2013Gray Dolphin Pools and Construction Inc
This is in response to the review dated November 15, 2012. Our company Gray Dolphin Pools & Construction, Inc., was contracted to complete a swimming pool renovation for this specific client. At the time of our renovation to the swimming pool there was renovation being done to the home. This homeowner requested to our company to complete a swimming pool renovation without a permit but our company is very responsible and refused. In the meantime, the home was being renovated without a permit. Our company is being accused of DEFECATING IN BUCKETS, AND LEAVING THE BACKYARD MESSY. This homeowner is accusing our company without any evidence as at the time other workers were renovating the home. It's amazing how client's list complaints but they do not speak the truth. If our company had to delay our work it was as a result of the homeowner being late on there contractual payments. We perform our work based on payments made. If payment's are not made on time we will MOST DEFINITELY stop work. With regards to the ladder. Our company replaced there existing ladder. Once the client made a complaint we contacted the Manufacturer for the rust spots. The manufacturer went to property and promised the client a Powdered Coated Ladder and the client agreed. It took the Manufacturer 5 Months to deliver the ladder. As soon as the Manufacturer delivered the ladder to our company we immediately delivered and installed. This client spoke to Robert and he informed that the ladder was not under his control as client made an agreement with the Manufacturer. This is in Respond to the review dated June 17, 2008. This Pool's Deck was repaired in 2008. As to the Diamond Brite, "Homeowners agree that the Plaster is not guaranteed for evenness of color and may not be the exact shade anticipated...The Plaster may become streaked, Blotchy, or have a mottled appearance over which the CONTRACTOR has no control...Due to the atmospheric conditions(Humidity, temperature, etc.) during plaster, lights and/or dark streaks (a marbleized look) may appear in the plaster and may be more pronounced on a cloudy day or at night with the light on, These conditions are beyond the CONTRACTORS control." This is coming from the Manufacturer Company, SGM. As to the problem the client had, Our Company sends the clients Warranty to SGM, which is the Manufacturer, to resolve the issue. Once again, this was handled in 2008.If anyone has any questions or concerns, please do not hesitate to contact us to resolve any issues someone may have.(305) 207- 0606
07/20/2015All Florida Pool & Spa Center
I have been a customer for years and have been very happy and satisfied with the monthly service. They do a great job servicing the pool and keeping it maintained.My ONLY complaint is that I used them to renovate my deck, and even though it looked good upon completion, it has started to sink and puddle in areas that they fixed, and also weeds are going through the tumbled marble only in areas they fixed. I have spoken with people for the past 4 months. Scott is great and tries to help, but it is not his department. The others that I speak with tell me it's being handled, but no one shows up...or they make an appointment and don't show up. It is really sad that a company that gives you such good service monthly, can't get a major $9,000 renovation done correctly. In order to finish this and make it right, it would only take someone one day to fix. Why would you turn a satisfied customer into an unhappy customer. I'm tired of having to call every month find out if they remember there is an issue at my house. So unhappy today. Especially with Bill who answered the phone. Cut me off, did not care to hear about the issues, and did his best to hang up on me as fast as possible. A complete lack of customer service and respect to a human being.
Our Pool was pea soup green! My husband just wanted to make a huge planter out of it. Ken from Clearwater Pools, gave us several options to get it blue again within our budget range. He gave me time to comparison shop and his was prices were competitive. They were extremely patient with my 50 questions and messages about my pool. Our pool guy , Deivy, explained all instructions clearly in order to get our pool Blue and clear as quick as possible. It is great that in todays economy, people can understand that we sometimes have tight budgets, and they were very understanding of that. Thank You!!