06/11/2013Giant Motors Auto Body & Paint
My experience with Giant Motors was an extraordinary one. My vehicle was vandalized outside of the shop one night (I just coincidentally happened to park at a meter outside the bldg on Bay Road) with black paint being poured over the hood of my silver car. After filing a police report etc., I was able to get in contact with the owner, Richard, who graciously went back into his surveillance camera rolls to make sure the evidence would be available for myself and the MBPD. Not only were they fully cooperative with the investigation, they were extremely supportive and helpful with the auto damages. Because they were so helpful, I chose to give them the business despite it being quite a schlep for me (I live in Coral Gables) and I am glad that I did!! Originally, the estimate had been over 1k with the $500 deductible through insurance and the job itself was to take 4-5 days. I was very surprised when I got a call from Richard the next morning letting me know that they had been able to remove the paint using a thinner and that I only owed a fraction of the $500 deductible I was intending to pay. AMAZING. Any other auto shop would have taken the insurance money and used the thinner to remove the paint. Not only that, but they smoothed out a few bumps and ridges I had along my bumper...just because. I had my car back within 12 hours, waxed, buffered, cleaned inside and out, looking brand new. Again, my experience with Giant Motors was nothing short of extraordinary; the owner and his entire staff are truly remarkable people with an extraordinary show of honesty and integrity not very common in the industry. I HIGHLY RECOMMEND THEM and will definitely be using them again for any auto issue I ever experience. I'm a customer for life, its no wonder they have been in business for 60 years.
There is nothing pleasant about repairing damage to what was once a beautiful new car, and the last thing you want to feel is when you turn you keys over to a body shop that you are just a number, "Not The Case at Magic Touch". I would like begin by mentioning that customer service is no less than 5 Stars as well as Quality and never mind the Best Price you can ever get! My hat is off to the shop Manager Randy for his genuine concern and care. He is totally committed to turning a bad experience into a smile on your face. Thank you Randy, for taking the time to pick me up and drop me off while my car was being repaired. All good things start at the top, Kudos to Ilan, for personally greeting me at 7:00 p.m. on a Friday to sincerely thank me for my business and make sure I was satisfied with the art and craftsmanship performed on my baby. Thank you Team Magic Touch for turning my wreck in to a Picasso! P.S. Please feel free to have anyone contact me for a reference, it’s the least I can do!Sincerely,Robert Prieto786-270-6686
TOP Quality, 5 STARS ALL THE WAY! The crew at this body shop is incredibly amazing!!!I can't explain how grateful I am to have come accoss these guys... Hands down for their services in every way and form!Excellent job in the repairs of my car and TRULY IMPECCABLE customer service! I mean to say that here you will find the highest level of services you could ever get!!Both Ilan and Ray were amazing to say "don't worry, we will take care of everything for you", and they did! Not going to lie that I wasn't expecting that much, and that's why I am here to say that I STRONGLY RECOMMEND MAGIC TOUCH AUTO BODY SHOP TO EVERYONE, stop your searches now, this is THE place to go!!Special thanks to Ray, who took care of absolutely everything for me, from dealing with the insurance company (never an easy thing!) to coordinating everything else needed.Thank you so much for all the help, professionalism and the confidence you provided throughout the entire process... I can't thank you enough!
11/01/2010Giant Motors Auto Body & Paint
I had such an incredible experience with Giant Motors. When I got in an accident, I asked several of my friends where I could take my car to. I wanted someone that I could trust and would do a great job. Three different people told me about Giant Motors so I knew that this is where I had to go. When I called and told the person on the phone about my accident, the first question was, "Are you okay?" I came right over, they wrote the estimate, and since they are a Preferred Shop for State Farm, they were able to get paid directly from State Farm. All I had to pay was my deductible. And the best part was that when I picked up my car, they washed not only the outside, but cleaned the inside as well, which was a real bonus! They also arranged for a rental car for me at a great rate. I would not hesitate to use them again. Oh yeh, several days after I picked my car up, I actually got a thank you note. Nice touch!
Someone rear ended my car, and the person's insurance company, ALL STATE referred me to this place. There was a pretty noticeable gouge/dent in my rear bumper, so I was afraid you'd be able to see the patch job afterwards. The guys set me up with a RENTAL CAR (talk about a one-stop shop!) and sent me on my way. The car was done in less than 24 hours AND they helped touch up a couple other scratches that had been bothering me for a while (this part, free of charge).The light blue metallic paint on my NISSAN ALTIMA matched perfectly, and now my rear bumper looked exactly like the day I purchased it. For sure, I thought the entire bumper had to be replaced, but they had convinced me otherwise!I'd trust them with my car any day. BEST BODY SHOP IN MIAMI. I would recommend all my friends and family for any (none I hope) body or frame work.Thank you MAGIC TOUCH team,Kimberly White
They did a great job on my 2013 BMW after a car accident that damaged the rear end of my car including bumper, both lights, and trunk hood. I was devastated. When I saw my car after the repair, it literally looked brand new again. The owner is so nice and a car guru, he jokes around with you and everything so you dont feel so bad your car is all messed up for what ever the reason. Its by far the best auto body shop in south Florida. I feel so lucky to have found this shop, It was a very unfortunate situation but they made it smooth and easy for me, they even offer coffee and water. Just thankful body shops like this exist!!! I will be referring all my family and friends to Magic Touch. You guys are really auto body Wizards!!! Sincere Thanks! MJ