I recently had a problem with my Son’s vehicle transmission, and after looking all over the places and getting prices in all of these places, a friend of mind told me to go and visit Alonso Transmission, when I got there, I was received by a gentleman named Ray, but one strange thing happened, he received me like if I was one of his old customers, and the curious thing is that I have never been in the place ever in my life. To continue on, I explained him the problem I was having, he then reassured me that I was in good hands. And sure I was; He and another gentleman there part of the management group name Ralph, immediately, assigned one of their staff members to inspect my son’s vehicle, after a short period of time, I was approached and told exactly what was happening with my son’s car, they invited me to go and have a ride with them, and showed me exactly what was wrong with the car, they proceeded by telling me exactly how much was going to cost me, and for my surprise it was less expensive than any other shop I went to. My son’s car was fixed in a timely manner, now, what really surprise me is the customer service of this shop, even when you call them, at first I thought that I was talking to a computer voice, and I was wrong, I was talking to one of their services reps or manager, for me they all sound the same, because they treat you with the highest quality and respect like if they were talking with, I have no idea, the president of the United States or similar, they make you feel over the phone, like if you are a king, that’s quality. I would recommend this place to anyone. There are only few places in Miami that treat you like a real customer, and in my honest opinion, this is the number one place. I want to thank specially to Mr. Ray Decespede who was with me solving my problem from the beginning to the end, making me feel like one of their family members, like it should be. Thank you Alonso Transmission
My mechanic gave me Alonso's Transmission contact information after diagnosing a bad transmision. I called on a Saturday at 10 AM and Ray sent a tow to my house to pick up the key and then to the car's location, for free. Ray told me i was going to have to wait untill Monday for an in-depth diagnosis and a no-strings-attached estimate. On Monday, when Ray called me with the results and explained all my options in detail, I asked him for a couple hours to make a decision and called, literally, every single Transition shop in Miami with the diagnostic given by Ray and none could top off the expertise; The price maybe, but i was looking for a permanent fix, not an unknown place with no warranty on what they're doing. I called Ray back and gave him the go ahead. He called me later with another problem my car was having and they detected and of course, took care of it at no extra charge. Ray kept calling me throughout the week, keeping me informed on what was going on with my car and reassuring me that everything was going as expected; I then realized that i had made the right choice with this guy. He completely washed away any doubt i might have had and my car was done in record time. Today i took my car back for the 10 days check up they recommend and everything is working fine. I'm very very sceptical about pretty much everything and Ray, with his amazing customer care and his team knowledge proved me wrong. I couldn't ask for anyone better. I owe him now Cuban pastelitos and Argentinian empanadas! ����
What amazing service!!! We took our 99 Honda CRV because of an oil leak somewhere behind the transmission that Pepboys couldn't deal with. When we took it in, we thought it was on it's last leg. It made horrible noises when we applied the brake. No one could figure out why, since the brakes were fine. It made grinding noises sometimes when we turned. Also a mystery. Alonso's techs found not one, but three leaks, which was more consistent with the stains on our driveway than just one. We got that taken care of, only to find it was now making increasingly worse grinding noises. I took it back in. They solved all the mysteries of the noises that no one could diagnose and it turned out to be a very important part of the wheel assembly which could have been dangerous for us. I had to wait 8 hours for the parts to arrive and the complicated work to be done. While I waited on their comfy sofa, I was brought Cuban coffee and pastelitos, Ray offered to drive me to work, offered to buy me lunch since I had been waiting so long, basically showed me such hospitality it felt like a much needed day off instead of a day at the garage. And the car now drives like new!!! It's been years since the ride was so smooth and since I felt safe driving that car. It was worth every penny of the really great deal they gave us. I couldn't be happier.
The place to go when it comes to transmission for your car. My mom spent weeks trying to find the perfect shop or mechanic to finally see what was wrong with her 2006 Suzuki Reno. Lots of mechanics did not bother in actually diagnosing what was wrong with the transmission and they all assumed that the transmission was messed up and the solution was getting a new one. For this car the transmission is about 2000 K just because is a transmission made in Germany and it just is really expensive. So she found Alonso Transmission, she called and they both talked about the car, first thing he asked or suggested was to diagnose the transmission, because this car a usual problem with the transmission sensor, really its very common in this car. Then he offered a tow truck service for the car which was not able to drive and was parked. So it turns out that mom didn't needed a new tranny but a new sensor. So honesty, actually wanting to help out and find out what the real problem was, warranty, and excellent costumer service, no wonder the first thing when i put an A near Miami, FL the first to pop up is Alonso Transmission. Mom is happy, worry free and my wallet needs no patch! Thank You!
Last week I noticed that the transmission on my Cadillac Escalade was slipping. A day later, it would not shift out of first gear. I was very worried as repairs on an AWD Escalade are extremely expensive, and sure enough, my warranty just ran out. I called the dealer, and was told they had 6 days worth of backlog, and they gave me a rough estimate of $5k to $8k. The service advisor actually recommended I just get "rid" of my truck. My husband found Alonso Transmission online, met Ray, and we decided to let them repair the truck. A week later, I basically have a new transmission, new mounts and an oil cooler that should have been in my truck from factor but was never installed. Both Ray and Ralph were FANTASTIC and went above and beyond to make sure everything that needed replacing was replaced. They kept us updated on the progress of the repairs on a daily basis. I have had this truck for 5 years now and it NEVER ran this smooth. It feels like a new truck. What did it cost me? Thankfully much less than the dealer's lowest quote. These guys are the best in town and care about having satisfied customers. Don't hesitate to take your car to them!