Sears Appliance Repair Locations & Hours Near Metairie, LA -
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By: M F.
Sears Appliance Repair
First of all, I wanted to give ZERO stars! I cannot BELIEVE that Sears has enough Chutzpah to send a rating request to my email, When the REPAIR was never DONE! After waiting a week, sweating like a dog in this New Orleans heat and humidity Sears called me and canceled my appointment because they said the serviceman was sick and they didn't have anyone else to send. They rescheduled my appointment for the following week. So finally, after two weeks of misery the newly hired serviceman, Keith, arrives, spends 45 minutes testing my HEATER and looking at the clogged condensate drain line. After assessing the outside unit he says that I have a Freon leak ( which was supposedly fixed in June, yes, this past June). Then he goes on to tell me that the very expensive MPA that I purchased doesn't cover my units. Keith decided to call his manager and LEAVE without performing any work on my AC because according to him, he had other jobs after mine and Sears only allows so much time at each job! I decided to call his supervisors and spent hours talking on the phone with Sylvia who managed to hook me up with another lady who sent me an email letter authorizing me to find a THIRD PARTY HVAC SPECIALIST to fix my AC. In addition, Sears would keep me scheduled for my October 23rd appointment just in case I'm unable to get a third party. THIS IS THE MOST RIDICULOUS AND TIME CONSUMING EXPERIENCE I HAVE EVER HAD! Why is Sears still selling Maintenance Protection Agreements when they don't have enough servicemen in the first place! According to Keith, they have only two servicemen working in New Orleans period! I have tried being patient with Sears but I've had enough! I'm very disappointed and am STILL WITHOUT AC! I purchased a portable AC unit from Home Depot AND the last two days we were blessed with a COOL FRONT, thank GOD! Otherwise, we'd be DEAD from the heat, waiting on Sears and their very bad business! I am sooooo DONE that you can stick me with a fork and turn me over!
By: Tom B.
Sears Appliance Repair
We called for a repair of our Kenmore washer and it took a week for them to schedule a repairman. He was scheduled between 2 & 5pm but didn't show up till 7:45pm. He diagnosed the problemand said he had to order parts and would get back to us the next day. Well after 4 weeks later with no word from him or their service desk in the Philippines, we had to close the service order and open a new one. Took 2 more weeks to get him out and 2 more to order parts and replace them and said it was fixed. 5 minutes after he left we put a load in just to just to see that it did not work. Tried to call him back with no response. Now we had to open a new service order and told it will take 2 weeks to get a 3rd service person out. IM DONE WITH SEARS
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By: Harry A.
Appliance Parts Depot
I run a small business in the area doing appliance repairs and I normally buy all my appliance and a/c parts from ideal appliance. I needed a part for an oven in a minutes notice and ideal couldn't get me the part that I needed until the next business day. So I gave appliance parts depot a call and they had the part on hand for $150. I picked up the part and it turned out there was a miscommunication and I had gotten the wrong part. So I returned with the $150 control board and bought the face plate for $100 (the correct part) but they would not refund me the $150 control board because it had been installed. I never installed it, the box was double taped like someone else had already opened it before me. I informed the manager the next business day of this and he as well refused my refund, I also informed him that I run an appliance and a/c business and that he wouldn't just be losing a single sale but thousands of dollars in sales as my line of work requires. Yet he insisted on trading in a $150 sale for multiple sales to come. If they would refuse a business that does a great number or revenue in appliance sales, what do you think they will do to an individual who is looking to buy one part once every few years? I recommend going a block over to division and buying from ideal appliance, they have never refused my business or returns and much cheaper.
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By: George D.
Sears Appliance Repair
The Sears Technician was excellent. The disposal was the wrong size in HP which relates back to Solar your chosen contractor in this area. This issue has been going on over three weeks. Now Sears has to order the correct unit and another week will go buy before it is repaired. Sears needs to rethink the use of Solar who also requires a water and damage waiver sign in order to repair anything that involves water, ie. replacingan ice tray in the refirigator REALLY .If you refuse to sign they will not do the repairs. Is this OK with Sears? Also why do I have to join YP to post this review!George Duffy
By: Mahlon M.
Sears Appliance Repair
I needed a repair on a Maytag washing machine. Three different days a repair was scheduled from 8-5. On the first visit, the problem was discovered, a part was ordered, and a second visit was scheduled. On that visit, the technician arrived at 4:47pm, worked a few minutes, and said he had to leave and scheduled a third visit. On the third visit, the tech said he could not make a repair and my payment would be refunded, less an $87 fee. I will never purchase another Sears product again.
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By: Deborah M.
Sears Appliance Repair
We have a maintenance contract for our window air conditioning units, and they needed servicing. When speaking with the Sears representative to schedule the appointment, we were given misinformation regarding the terms of our contract and what was covered. He was told that because the units were small, we would have to bring them in for servicing or pay $98 for a home service call. We agreed to pay for the in-home service. The technician who arrived at our home was very professional. He called prior to his arrival to give a time when we might expect him to arrive. He repaired one air unit and informed us that the other was irreparable and needed to be replaced. He fully explained the problems with each air unit and detailed what we needed to do to replace it. In summary, the technician who serviced our air conditioners was great; however, the whole phone process with the service department was terrible. They don't know what they are doing.
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By: Jule H.
Sears Appliance Repair
Well I scheduled an appointment 2 weeks in advance. Received an e mail confirmation. On the day of I checked for my 2 hour window and was told that the service was completed. Apparently some "technician" filed an erroneous report. Hmm. Worst service ever? ABSOLUTELY.
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By: Adam A.
Sears Appliance Repair
Great technician - on time, professional and courteous. I could not have asked for a better experience.
By: Denise T.
Sears Appliance Repair
Great technician - on time, professional and courteous. I could not have asked for a better experience!
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By: John C.
Sears Appliance Repair
Worst customer service repair call center. No one speaks the English language clearly. Sears is a horrible company , both buying and having items repaired. If I could I'd give it zero stars. THE WORST OUT THERE!!!!!!!!
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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