07/15/2012Jeff's Movers and Storage
My family has recently used this moving company for their move across the country. At first, they seemed helpful &amp; polite - although their price was ridiculous. When my family arrived at their new home, the box springs and mattresses were torn w/large holes. This was from not being wrapped correctly. Of course, my family was extremely upset and tried to talk to the moving company about it. Jeff's Movers stated that it was not their fault and they had nothing to do with the damage. My family said they didn't want to pay the entire price &amp; that they would like to figure out a way to cover the damages that were not there before they moved. The manager called his driver who was in route with more items and told him to turn around. He told his driver that as long as the items are in their truck the items were their property. He then proceeded to tell the driver and my family that they would not deliver until the price was paid in full; which was not what was discussed prior to the move. My family was forced to get the rest of the money to them before they would continue on route with the rest of their items; which was not what was discussed prior to the move.