Better Business Bureau in Menomonee Falls, Wisconsin with Reviews - YP.com
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04/24/2014
By: Debbe L.
Wingspan Glass Technologies Inc
Wingspan Glass goes above and beyond to provide its customers with great products and service. Regrettably it was not able to solve Michelle’s unique situation. Wingspan ordered specifically what Michelle had requested and installed it properly as it has done over the past 15 years of business. Tempered glass does not weigh more since it’s a heated process the changes the properties of the glass. Nothing is added to it. Additionally it regularly cautions customers of the need to allow caulks and sealants to cure for a minimum of 24 hours. Unfortunately, while we appreciate her need to keep her 18 year old son safe and confined at night, we did our very best to try to resolve her predicament. Glass, even the stronger tempered glass, will not stand up to the continued pushing and pounding by someone determined to get it out. The standard wood stops are not made to hold up to that type of exertion which is why one broke when he pushed on the window. Wingspan’s technician did their best to reinstall the window a second time, with the proper sealants, and repair the broken stop (since we cannot carry every manufacturer’s stops). In this instance typical window glass (tempered or not) combined with a normal window installation are not going to be the solution for Michelle’s special circumstances. We sincerely hope she is able to find a reliable solution.

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