Collisionworx Express Inc
Rich Mixon - BellSouth CorporationCollisionworx Auto Body was first "introduced" to me by accident while traveling through Memphis, TN from the Mississippi Gulf coast en route for East Tennessee. I was involved in an MVA (motor vehicle accident), in this metropolitan city of 1,000,000 residents. I was alone and knew nobody within 800 an mile radius (300 miles East & 500 miles South). My Toyota Camry suffered severe damage of the complete front end. The impact of the collision was so severe my hood was bent in half, pushed towards the windshield ("V" shaped). In 5:00pm commuter traffic, The Memphis Police notified a "wrecker service" to come to the scene with a flatbed (my Camry could not be "towed'.) The driver transported me & the remains of my Toyota Camry to 6916 Appling Farms Pkwy (Whitten Rd, I-40 Exit 15 (zip 38133). When I arrived I saw the nicest, cleanest Auto Body Shop I had ever seen. My initial thought was $$. I was mistaken. On that date, I had the privilege to meet Mr. Whitlock. He was so "calming" and reassuring. He showed much concern for my "well being" as he did for my vehicle. Being 6:00pm, Collisionworx was closing...Mr. Whitlock asked his staff to stay until he knew I had transportation enroute and had obtained my work related belongings from my vehicle. He provided me his personal number and graciously invited me to remain on the property until my ride (from East TN) arrived. He even phoned me from his personal phone to "check" on me. The following weeks he contacted me to advise me the "updates & status" progress Collisionworx had made on my Camry. When COLLISIONWORX repaired my car in a duration of time (I did not think was possible), I did not recognize my car. It looked better than it did before the collision. The body work was the most elite ever. The painting process looked of better quality than Toyota applied at the factory. Today, that was 3 years 7 months ago. I have only had oil changes & replaced tires per regular maintenance. Not one "sign" the car had ever been in a collision. *Unlike many other auto body experiences I have heard, Mr. Whitlock was 100% available & concerned "how is your car doing". He was aware I was "passing through" Memphis but continued to treat me as if I was local. I continue to correspond with Collisionworx 3+ years later. Recently I needed minor body work done. I went to 2 local body shops. Their work was far below standard. Family/friends said it was unnecessary to drive 4 hours to Memphis (to Collisionworx) to have this unrelated body work done. My reply was simply, "You have never been to "Collisonworx". That is all I can say to you also. I consider Mr. Whitlock a friend, and his staff my family. The staff, namely "Patricia" & "Pat" were and continue to be so good to me. When I phone regarding my Camry (annual maintenance, etc) I feel they stop what they are doing and listen to me and respond with care. If only our society had more businesses & individuals such as the family at Collisionworx, we would be in "safer trusting hands". I was never made to feel that Collisionworx was simply trying to "make $" from a motorist at another's mercy. You have my word as well as Collisionworx's, there is NO OTHER AUTO BODY shop. -Rich Mixon, East Tennessee"
I was in an accident in the early part of December. As the person at fault had Geico Insurance, I was given the option of Desoto Collision to perform the repairs. The office is run like a well-oiled machine. I walked into the office and gave my name, Kevin from Geico walked out of a side office, introduced himself and explained the entire process. After walking outside to assess the damage, the service manager walked out and introduced himself and again went over in detail the entire process. I had an out-of-state inspection sticker, and other stickers on the front, side and back windows, and though not part of the accident, when I asked if they could remove them, the service manager expressed that he would have the stickers removed. My car was in the shop from 12/8 to 12/29, and throughout the process I received regular texts and phone calls to update me on the service being performed and expected completion date. The evening I picked up my car, I met the infamous Patrick, who also was very professional. As with everyone I met, Patrick was very clear about the work that had been performed and made himself available for any concerns I might have in the future. As I am recently moved to Memphis, Patrick offered himself as a resource for any concerns I may have with my car. I have read the reviews below and am surprised. I expected Patrick to be this sleazy/shady character, but in fact he was the exact opposite. My experience was very positive. They were apologetic about the wait time but due to the holidays, I understood it could not be helped. I was provided a rental for 30 days, so there really was nothing to complain about. I would certainly take my car to Desoto if I need body work in the future!!!
Came in here one Saturday, ( one of the only good mechanics open on Saturday). My car was making a really obnoxious noise that had gone from bad to worse. About 10 a.m. that day my car's lights started to flicker. Fortunately for me, I was able to get on this website and discover Bartlett Automotive. Before this I had called another well-known Memphis mechanic shop. They suggested that it could be my alternator and quoted me a seriously ridiculous fee over the phone. I won't say the name of this place, but, it starts with a G. Their price seemed way over the top, so I started to explore my options. Obviously it was important to find a place that is open on Saturdays. At this point I started exploring my options and just happened upon Bartlett Automotive. I called and they seemed really nice and professional on the phone. This helped when I decided to try them out. Turns out that I was just able to make it there before my alternator gave out. Kenny ( the owner), and his wife (Micky) were as nice as could be and I could sense that all they wanted to do was help me get back on the road. If that wasn't enough Kenny quoted me a price, part and all, that was less than half of that other place. Needless to say, I was extremely glad that I was able to find this shop, and in the future, I will not hesitate to take my car issues to Bartlett Automotive. In this day and age, it's really nice to find someone that you can trust with your vehicle.
Finally a trustworthy mechanic! I have the worst luck trying to find one but not today. I went to three different places to put on a power steering hose that I already had in my hand. Yes, a power steering hose, simple right? The three places I went to all got on their happy computer to look up some magical program that gives them an estimated time to put parts on a car. I forget the program name but they all said, 2 1/2 to 4 hour job and $250-$400 estimate, yes for a hose install. I told them where they could shove that hose! I decided to stop into Bartlett auto and I could tell right away these guyz meant business and not scam thy customer. They put the part on and oil change for very reasonable price. A salesman came in to sell his company's "parts business"(a company that sells parts to repair shops) and the owner explained that he has two different customers, ones that can(Bartlett) afford the warranty parts and one's that can't(Frayser) and he lets them decide what to choose from which is awesome, most would try to up sell you the warranty parts even if you are poor like me. They just got a new customer and I would recommend to a friend!
If you have a foreign (or domestic) vehicle that you love & value, and you're looking for the best quality mechanic in Memphis, then this REALLY is the only review you need to read! Before I took my LandRover to Shane, Nick,& the other guys at Midtown Autowerks, I had mechanical issues that lasted for a ridiculous time period of 6 weeks! I thought I would save $ by letting other mechanics address my overheating issues. A few mechanics and $850.00 (of wasted money) later, I decided it was time to turn my wheel over to someone who really knows what they're doing! They were so professional,& reassuring:) after a very stressful 6 weeks, I left my vehicle there with a feeling of trust in their mechanic abilities. And my instincts were correct! Not only did they repair my blown head gaskets, but they also cleaned the stop-leak gunk from my radiator and hoses. Apparently someone had put it in there prior to me purchasing the vehicle. In just a few days, Shane and his team got me & my daughter back on the road!:D I will never let anyone else under my hood!!! Thankyou so much Shane!!!