The Memphis police department uses this towing company. So you really don't have much of a choice if you are involved in a crash and the police deem your car undriveable. However, if you (the individual) end up being responsible for the charges - keep in mind that they do not tell you up front any of the fees. (Amy, the one who answered said you have to ask.) Otherwise, they are happy to keep storing your car and charging you per day. And you would be none the wiser while you are trying to figure out what you need to do with your car. Of course, if you've been in this situation before, maybe you already know all the ins and outs. But for those who are not used to this kind of situation - BEWARE! YOU'VE BEEN WARNED! These people are not really interested in helping you in your time of need!PS. The tow fee is $125, the per day fee is $30 and the administrative fee is $10. They take cash only - no credit cards or checks.
When I went to pay to get my car back, I saw that they had taken my wheel off of my car. They said that it "fell off" however, the lugs were missing, which means that it was purposely taken off. The woman in the office was extremely rude and rushed me. She had major attitude and tried to get me to sign a paper without giving me a chance to read it first. I paid to have it towed to an auto shop, but the woman wouldn't dispatch a tow truck for me. I had to wait 15 minutes and ask again for her to do so, but again she had major attitude. Also, they messed with my passenger hub bearing. Thanks to Bartlett Towing I now have a broken axle, roter, and strut. I also have slight frame damage, which they are denying having anything to do with. Also, I am sure they tried to file for a Lost Title paper on my car. DO NOT use Bartlett Towing, unless you are willing to have your car stripped and deal with extremely low non-existent professionalism.