Don't rent from this location. They have no idea how to handle rentals for AAA members. I pre-paid for the car and travel insurance online ($9 a day for AAA members). I told them that when I picked up the car. I was then told that they could not honor that price for travel insurance at their location. I was offered travel insurance for $23.99 a day. I told them that I only wanted that $9 a day travel insurance which I had pre-paid for online. They told me that they couldn't see any previous charges for me in their system. The individual then attempted to "re-work" the total price for the car + insurance. I was then told the $9 a day insurance had been applied and that I would only be paying $248.25 total for the car plus the insurance. I was actually charged $248.25 in addition to the what I pre-paid online ($191.47 for the car + $81.00 for the $9 a day travel insurance). I even expressed my concern for this extra charge when I returned the car. I was told that the manager wasn't there and I would have to contact him at a later time with any concerns. This location did nothing to credit me for this extra charge. I even spoke with the manager. I was told to call the corporate number. When I called corporate I was told that the $248.25 was for the $23.99 a day travel insurance. I informed the corporate employee that I had already purchased travel insurance and had told the Hertz employee when I picked up the car that I only wanted the $9 a day insurance that I had pre-paid for online. The corporate employee then told me that they couldn't even see the charge for travel insurance. I've sent in a letter with a summary of the events and charges. I also provided bank statements confirming the charges on my account. On top of being overchargedI was also given a car in which the air conditioning, heat, and defrost did not work. I wasn't able to exchange the car until after I traveled over 700 miles from Memphis, TN to Akron, OH. I informed the Hertz employees when I exchanged the car that the heat, air, and defrost did not work. I also expressed my concern when I returned the car to the Memphis location. When I informed the corporate employee of my concern for safety given that these parts of the car were not working, I was told that I “could not receive a discount” because "the car was drivable". I do not feel I should have been given this car to begin with. These parts of the car should be checked by employees before even being provided to customers. The fact that I was told that "the car was drivable" is ridiculous. The temperature was ~30 degrees F while I was in Ohio. I did not have heat and was unable to defrost the windows which are clear safety concerns. The last time I called corporate I was told that the dispute was listed as "pending" and I would have to “allow some additional time to allow the proper people to review the issue”. It's been almost 3 weeks since I returned the rental car and I feel that I've gotten nowhere with this issue.