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05/08/2013
By: richmixon
Collisionworx Express Inc
Rich Mixon - BellSouth CorporationCollisionworx Auto Body was first "introduced" to me by accident while traveling through Memphis, TN from the Mississippi Gulf coast en route for East Tennessee. I was involved in an MVA (motor vehicle accident), in this metropolitan city of 1,000,000 residents. I was alone and knew nobody within 800 an mile radius (300 miles East & 500 miles South). My Toyota Camry suffered severe damage of the complete front end. The impact of the collision was so severe my hood was bent in half, pushed towards the windshield ("V" shaped). In 5:00pm commuter traffic, The Memphis Police notified a "wrecker service" to come to the scene with a flatbed (my Camry could not be "towed'.) The driver transported me & the remains of my Toyota Camry to 6916 Appling Farms Pkwy (Whitten Rd, I-40 Exit 15 (zip 38133). When I arrived I saw the nicest, cleanest Auto Body Shop I had ever seen. My initial thought was $$. I was mistaken. On that date, I had the privilege to meet Mr. Whitlock. He was so "calming" and reassuring. He showed much concern for my "well being" as he did for my vehicle. Being 6:00pm, Collisionworx was closing...Mr. Whitlock asked his staff to stay until he knew I had transportation enroute and had obtained my work related belongings from my vehicle. He provided me his personal number and graciously invited me to remain on the property until my ride (from East TN) arrived. He even phoned me from his personal phone to "check" on me. The following weeks he contacted me to advise me the "updates & status" progress Collisionworx had made on my Camry. When COLLISIONWORX repaired my car in a duration of time (I did not think was possible), I did not recognize my car. It looked better than it did before the collision. The body work was the most elite ever. The painting process looked of better quality than Toyota applied at the factory. Today, that was 3 years 7 months ago. I have only had oil changes & replaced tires per regular maintenance. Not one "sign" the car had ever been in a collision. *Unlike many other auto body experiences I have heard, Mr. Whitlock was 100% available & concerned "how is your car doing". He was aware I was "passing through" Memphis but continued to treat me as if I was local. I continue to correspond with Collisionworx 3+ years later. Recently I needed minor body work done. I went to 2 local body shops. Their work was far below standard. Family/friends said it was unnecessary to drive 4 hours to Memphis (to Collisionworx) to have this unrelated body work done. My reply was simply, "You have never been to "Collisonworx". That is all I can say to you also. I consider Mr. Whitlock a friend, and his staff my family. The staff, namely "Patricia" & "Pat" were and continue to be so good to me. When I phone regarding my Camry (annual maintenance, etc) I feel they stop what they are doing and listen to me and respond with care. If only our society had more businesses & individuals such as the family at Collisionworx, we would be in "safer trusting hands". I was never made to feel that Collisionworx was simply trying to "make $" from a motorist at another's mercy. You have my word as well as Collisionworx's, there is NO OTHER AUTO BODY shop. -Rich Mixon, East Tennessee"
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01/07/2016
By: Pauline G.
Desoto Collision
I was in an accident in the early part of December. As the person at fault had Geico Insurance, I was given the option of Desoto Collision to perform the repairs. The office is run like a well-oiled machine. I walked into the office and gave my name, Kevin from Geico walked out of a side office, introduced himself and explained the entire process. After walking outside to assess the damage, the service manager walked out and introduced himself and again went over in detail the entire process. I had an out-of-state inspection sticker, and other stickers on the front, side and back windows, and though not part of the accident, when I asked if they could remove them, the service manager expressed that he would have the stickers removed. My car was in the shop from 12/8 to 12/29, and throughout the process I received regular texts and phone calls to update me on the service being performed and expected completion date. The evening I picked up my car, I met the infamous Patrick, who also was very professional. As with everyone I met, Patrick was very clear about the work that had been performed and made himself available for any concerns I might have in the future. As I am recently moved to Memphis, Patrick offered himself as a resource for any concerns I may have with my car. I have read the reviews below and am surprised. I expected Patrick to be this sleazy/shady character, but in fact he was the exact opposite. My experience was very positive. They were apologetic about the wait time but due to the holidays, I understood it could not be helped. I was provided a rental for 30 days, so there really was nothing to complain about. I would certainly take my car to Desoto if I need body work in the future!!!
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07/08/2015
By: Cindy B.
The Dent Shop
I recently had a bumper repaired by The Dent Shop, someone had backed into my driver side rear bumper in a parking lot and just left I didn't want to send it through my insurance so I asked the guys at the shop if they thought they could pull the bumper out well they did such a professional and unbelievably good job that you would never know anybody had been so stupid as to bump into my SUV if they thought they could pull the bumper out well they did such a professional and unbelievably good job that you would never know anybody had been so stupid as to bump into my SUV. I couldn't believe my eyes when they returned my SUV to me It looked as though it had never been touched by another vehicle or human hands it look like it had just come off the lot thank you so much for such a wonderful. I highly recommend their work as auto body repair people and also as those who do an excellent job in auto detailing I bought my husband a gift cert those who do an excellent job in auto detailing I bought my husband gift certificate for x-mas he was completely satisfied with their work his car looks brand-new and I just recently had my SUV done and it looked brand-new these guys are good that's all I can say five star rating.
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06/26/2012
By: debigail
Collisionworx Express Inc
We have used Abernathy s for several years now & have always been pleased. They do good work & have in the past been competitive. Last fall I had a fender bender & got an estimate from Abernathy s & 1 from Collision Worx on Whitten. Collisionworx came in cheaper & did an excellent job as well!! Now, I have a minor problem from a road hazard. I took it into to Abernathy s for an estimate & was going to do the same with COLLISIONWORX. When I pulled up to Abernathy s he asked me who did the repair on my fender last fall & much to my chagrin, I told him Collisionworx. He asked me why & I told him they were cheaper!! He didn t hesitate one bit, and told me to take my car to them then!!!! I was very embarrassed & I feel that he acted impulsively & unprofesssionally!! So, I am taking my car to CollisionWorx who gave me probably the better price anyway!!!!!!!!!!!!!
01/19/2017
By: kmurphybriley
Online Paint & Body
I can't say enough about my dealings with Philip and Dana. This brother and sister duo go above and beyond in making my experience an excellent one. I have used them once before in a repair that I didn't want t to claim on my insurance. They did just what I needed. This time I was hit on NY Eve, and the car was totaled. They towed my car for me, came within 30 min (at 9 pm) on New Year's Eve, AND the guy who towed it to their shop gave me a lift home! They were so nice and Dana even helped us clean out the car since they totaled it. We couldn't have asked for a better experience. Dana even took pics for me of the car since I was too shaken after the accident to have remembered. She even texted me and kept me updated on what was going on with the insurance. She was awesome and Philip was awesome. They are hard working people, and I refer everyone I know to them. Thanks y'all!
01/04/2009
By: ryebodyshop
Ryes Body Shop
My name is Bill Rye, owner of Rye's Body Shop. I have been in busiess for fourty one years and have never had a compliant. Rye's Body Shop is one of a very few body shops that still work for the customer through their Insurance Co,not the Insurance Co.through the customer. Our work is fully guranteed. If you have had your vehicle repaired and can tell it has been worked on, it was not repaired properly.I believe there is only one way to repair a vehicle and that is the right way. We are not owned are opperated by any Insurance Co. We will pepair your vehicle to the condition it was in before the accident. If you ever have a problem with any repairs we have made, call and we will correct the problem at your convenience. Thanks and if you want to receive the work you believe you should receive then call us.Bill Rye
01/19/2017
By: notanativememphian
Online Paint & Body
Phil, the owner of Online Paint & Body is great and he does great work!I was recently in a car accident and hit by an uninsured driver. This body shop was referred to me by my longtime mechanic. Not having used him before, I got a quote from him and another place that I used five years ago. Phil's thoroughness and professionalism convinced me to give him a try since he was more thorough in his checking over my car. He's great to work with and my car looks great, especially since it's 15 years old. I am already recommending him to my friends, coworkers and the insurance people who are handling my claim.
10/04/2012
By: shawnr35
Collisionworx Express Inc
I was out of town on business when my car was hit by someone in a hotel parking lot. I came upon this place by chance and I consider myself very lucky that I did. I called them, explained my problem and they had a tow truck there within half an hour. An hour later, they called me and let me know how much damage there was and how long it would take to get the car fixed. The communication was always wonderful, everyone I dealt with there was professional and friendly, and they did a wonderful job! People can't even tell that my car was in an accident. I highly recommend this place!
03/16/2016
By: Starr C.
Desoto Collision
Great experience at Desoto Collision on hwy 64. Ms. Crystal at the front desk assured me everything would be handled correctly and in a timely manner and she was right! They even called me with updates which I appreciated! Once repairs were completed I went to get my truck and it looked great! Plus it was cleaned up which was a nice touch! My husband and I were very pleased with our experience there! Hoping for no more accidents but if we do, we will definitely return to Desoto Collision Center. (It's nice that there is a Enterprise rental next door. )
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01/05/2016
By: Rosemary R.
Collisionworx Express Inc
I was very pleased with my repair but disappointed that I had to wash my car when t was finished. It had the dust from the paint job all over it plus foot prints were on my floor mats. My radio was on a different station. I do not mind the worker listening to the radio but put it back on my station. I have had car repairs done previously at a different body shop & always got my car back CLEAN!
Tips & Advices
Using a variety of tools and processes, many of which require specialized training, auto body mechanics primarily repair cosmetic and structural damage to vehicles after accidents occur. They can also enhance a vehicle’s appearance and performance by replacing and adding new parts to a vehicle’s body.
This depends on the severity of the work that needs to be done. Something such as paintless dent repair for a few small dents can take an hour. Whereas auto body repairs for damages caused by a major accident can take multiple days to correct.
All auto body parts can be repaired but there is a threshold for the level of repairs possible. Parts can be damaged beyond repair and would need to be wholly replaced.
Auto body parts can be made from a wide variety of materials, usually based on what the part’s purpose is. Vehicle frames body panels, bumpers, roof racks, and other items that need to be strong and durable are usually constructed from steel, which is known for its durability and resistance to rust and high temperatures. But aluminum is quickly becoming a popular material of construction due to its lightweight yet durable nature. Body kits and other aftermarket parts like spoilers and hoods can be constructed from one form of plastic or another.
Yes, the vast majority of car makes and models have aftermarket parts available for many of their components. But higher-end vehicles typically have less aftermarket parts available since they often use specialized materials and manufacturing processes that are difficult to duplicate for many aftermarket manufacturers.

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