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They asked for a copy of a passport and drivers license for all passengers when I asked for a quote. Very complicated process to get a quote.
Sounded like they were a reputable company.. all went well until a month after we took our trip. They charged us a second "Agent" fee. They did not refund us until approx 10 days after contacting our Credit Card Company who said the second charge showed we booked another trip with them, which was fraudulent. Won't use them ever again!
When I first started looking for a travel agent I contacted a couple different ones and Connie at express travel found me the best deal! She is so easy to talk to and I can even talk to her about what travel rewards credit card I should invest in! She is so informative! We booked our vacation to mexico and it turned out perfect! Transfers to and from the airport went smooth and we even had a tour organizer meet us at the resort for anything we needed and we got the best deal on our whale shark adventure! Their layaway program is so easy! I will always call express travel for all my vacation needs! Thanks Connie!