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By: Ken B.
Sears Appliance Repair
Sears needs to improve their scheduling from my experience they do not let the customer know that the tech will not be able to be there at the scheduled time. Sickness does happen and that is understandable. You need more back up qualified technicians. When a new time is set up you are NOT then the next in line but put on the bottom of the list. NOT good customer service to say the least. My last experience with maintenance on TWO riding lawn mower tractors wasn't good with the scheduling situation. Number one only one of the tractors were put on the schedule when I specifically requested maintenance on both. Thanks to Darin ID#580944 he got the other Tractor added to his schedule. I had given the scheduler the parts needed. It was pure luck Darin had them in his van. The positive. Darin bailed Sears out. Darin got both mowers going. He did a excellent job. He gets a A +++ Clone Darin and Sears will have a lot more positive ratings.
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By: Cathy W.
Sears Appliance Repair
The Repair man was very nice, went over the unit, He said it worked as well as irt could. But after he left, we discovered that the out door exhaust is only blowing air out intermittingly. It should blow all the time. I called the Sears store in Medford and talked to an air conditioning person, and said I should not run it like this. Medically I have a condition where the heat makes me very ill and weak. I have a 3 year extended warranty on this, I want t to exchange this for a different one, I am not asking for my money back, Just an exchange. It is taking way to long to resolve this . I have taken to sleeping in my reclining chair at night. This is not acceptable. service, it should not take me caking 4 to 5 times to get a second repair man here
By: Melody L.
Sears Appliance Repair
I have a love/hate relationship with Sears repair. I scheduled a maintenance appointment for my appliances. The first tech that came out refused to look at my fridge which resulted in a couple angry phone calls and a follow up visit from another tech. The tech who came out to look at my fridge had to clear up misinformation that was given to me about my washing machine. Customer Service really need to get it together and start communicating about appointments better.
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By: Donald C.
Sears Appliance Repair
repair was overpriced. technician was at my house less than 45 minutes. $99.00 to diagnose $180.00 labor $188.04 part. $279.00 labor for 45 minutes that's about $300.00 an hour. took him less than 15 minutes to change out the part.
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By: Cathy F.
Sears Appliance Repair
They came early because they had an earlier opening and quickly diagnosed the issue and fixed it. The tech also made me aware of other services I didnt know about. Great service. Thanks Sears Home Repair!
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By: Kimberly K.
Sears Appliance Repair
On time, very nice man that was helpful. It was very reasonably priced when I live 40 miles from town and it was snowing the day before Christmas. Thank you again for your help Mr Sears man.
By: Janet S.
Sears Appliance Repair
The technician (from A & E ApplianceService) was on time, courteous, knowledgeable. I was very satisfied with this service call.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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