Best 30 Nursing Homes in Mechanicsville, Virginia with Reviews - YP.com

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10/20/2016
By: Janet J.
Hanover Healthcare Ctr
I went here to gain mobility after a severe fall and fracturing my pelvic. My 5 star rating for expertise goes to the physical therapists! I had the privilege of working with several, all of them very compassionate and knowledgeable. Special recognition to Matthew & Lauren, my first therapists which set the tone & plan for my quick recovery. They gave me the tools and skills to be successful and build my confidence.I would also like to recognize Lisa Williams, CNA. Through her actions and caring way, it is evident that she is there to help and truly make a difference in the patients stay. She is a sweetheart! I would also like to recognize 2 nurses that went above and beyond, by carefully listening to my concerns and then taking the time to explain so I felt comfortable with the situation. In my eyes they are angels and a asset to Hanover Health. Their names are Robin & Carolyn.The explanation for the 2 star rating is directed towards the facility. I was there for 6 nights, most nights it was difficult to sleep as it was very loud, staff polishing floors (began 11:00pm 2 nights), patients yelling for help as when you pushed the call button, most times the reaction time was unacceptable. On 3 occasions, patients wondered into my room on their wheelchairs and were confused. Administration dept seemed disorganized. They brought admission papers for me to sign 5 days after I arrived and 1 day before I was leaving. After discussing my discharge date with therapists (who felt I was ready) and administrators who acknowledged, on the day of discharge, it was in their computer as leaving 2 days later, which in turn delayed leaving for several hours. In our observation, it appears too many in management and not enough workers.

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