The Home Depot Distribution Center Locations & Hours Near Mcdonough, GA -
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By: Tom B.
The Home Depot
I love Home Depot, but had one of worst experiences ever with McDonough Customer Service and one of their managers. I had attempted to purchase a 210ES Grayco Airless Paint Sprayer from Warner Robins GA location. Since they were out, I did a search for closest store with one in stock. McDonough GA was showing one, so I headed their way (1 hour 10 minutes away) I decided to call and ask for paint dept to ensure box wasn’t open and to ensure inventory was available. In describing the unit, I gave model # and $699 price to associate. He stated they did have inventory, but it wasn’t $699, it is $799. I explained it is $699 online, so we d order online for in store pickup. So I hung up and proceeded to order. When I got to item online, it was showing $799 for that store. When I toggled to Warner Robbie no location, it is still $699, so I decided I would wait until I got to store and have Customer Service process the transaction. I arrived at store, picked up sprayer, and additional parts like spare pump, extension wand, spray guard, toolbox, etc. I had about $300 in additional items, and proceeded to Customer Service. I explained situation, and Customer Service agent explained they don’t match online prices. I stated this is not competitive matching, my Home Depot 1 hour away doesn’t have item in stock, so I drove to closest store that did. She said they don’t match prices of other stores. I’m showing her the item on phone and she is verifying in her system and still claimed couldn’t help. I asked for store manager. We waited couple of minutes, and manager called Service Desk. When they hung up, the associate explained manager confirmed they cannot match Warner Robins store price. I reiterated that I wanted to talk to store manager, not have them state they couldn’t do something over the phone. I waited another few minutes for the two to speak again. Instead of manager coming out to greet me, and address concern, she authorized associate to markdown item $100.
By: Sharon K.
The Home Depot
People who work at Home Depot are clueless. Ask for help, if you can find someone, and then they know nothing!

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