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03/11/2013
By: csimgr
Publix Super Markets
Customer service is lacking at the deli its not about the queue nor is it all of the people but it does make a difference to have customer interaction. I suppose I'm asking to much to want to hear "how would you like your meat sliced". The enthusiasm is minimal but i suppose that is what you get when you work at a grocery store? Publix used to be a pleasure. You cant only be nice to the nice, engage your customers and you get more back. The isles can be poorly front faced which will leave you wondering where the product is you are looking for (not sure they are supposed to front face during peak hours). Cashier was the most enjoyable of the entire experience her name was Morgan or Megan wore glasses curly hair "wore the most important accessory in customer service, a smile." Then employees are having nice little chat with each other rather than engaging the customers a good morning would suffice. Better luck next time.

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