American Family Locations & Hours Near Mcdonough, GA -
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By: Ben A.
Rachel Moscaritolo - State Farm Insurance Agent
I recently retired and i was looking to combine my insurance policies to save money. I researched a few agencies and I found this office to be the most helpful. I found Ms. Moscaritolo to be very knowledgeable in all areas and her staff were really sincere in comparing my policies and finding ways for me to save money. In the end, I was able to save more than $600 a year. I would recommend this agency to anyone who wants to get the most out of their insurance and save money doing so.
By: M L.
State Farm Insurance
I probably would have given this agent a one star rating, but since I never actually met the man or talked to anyone in his office for more than 45 seconds, I feel like I might be just a little too biased. That being said, after I was blindsided and my car completely totaled, I went to my insurance agent to try and get things settled. Wells Wheeler's office did not handle a single thing for me. I was continuously transferred to national lines and had to go through the whole story four or five times with different people trying to get to the right person, just to have to go through the whole process again if I needed to talk to someone on a different day. I was given a faulty fax line, twice, to send my medical expenses to, and because of it my medical bills have yet to be paid in full. It took State Farm more than two months to send a check to the bank to cover the cost of the totaled car (which was less than a year old with 5,000 miles on it.) We had third party collectors calling us threatening to take action to recover the money. And every time I called Wells Wheeler's office I was just transferred to some national line and never received any information on my claim. We've cancelled our policy with them (although they seem to think we haven't and continue to send us junk) and we will not be back.
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By: Chelsey S.
Allstate Insurance Agent: Emanuel Jones
THIS IS THE WORST PLACE TO GO FOR INSURANCE.On 8/18/15 My husband and I went in to see how much his policy would be if we added myself and my car. We were working with Susan V Johnson and she had poor customer service skills which put us off. Yet, we still wanted to see if we could stay with allstate. After the meeting we found that progressive was cheaper/better and told her we wanted to cancel the policy. She then told us we would still be charged for the month even though he was charged for his policy the day before 8/17. What usually happens if you are refund for the rest of the month when you cancel a policy. This was weird but ok fine we just wanted to cancel and get out of there.On 8/20, we emailed her to cancel the policy-- never received a response. On 8/31 we spoke with Jamillia who assured us that the policy was cancelled on 8/20 and we would be receiving a check. Today 9/8 we check his account and there is a pending charge for Allstate insurance so we call Jamillia, who now has an attitude because we found she has lied about canceling the policy. We get some story about Susan quitting and not completing our request. BUT regardless of that, we spoke with her on 8/21 to confirm and she said yes, which shows they just try to get you off the phone. So she is screaming through the phone that its taken care of and we hung up and called the 1800 number and the agent told us the insurance was still active and never cancelled.MORAL OF THE STORY STAY AWAY FROM ALLSTATE AND THEIR SHADY BUSINESS PRACTICES.
By: Robin P.
Wells Wheeler - State Farm Insurance Agent
Policy name was incorrect, stated my previous married name and caused a disturbance with my current husband. I never gave them my previous name; they pulled it from an auto policy I had with them when I was 25 - I'm 40 now. Contacted the Wells Wheeler office to correct this on August 6, 2014. They corrected it on August 11, 2014 only after I filed a complaint with State Farm. But the Wells Wheeler office never called or contacted me in any way to first apologize for the mistake and second to inform me it was corrected. I had to contact them, and spoke to a young lady with this superior attitude of I know you're the customer but we control everything. I pay via auto debit of my checking account monthly. Never missed a payment. Recently lost my debit card and neglected to provide the updated information. Received a cancellation notice not even 30 days late on the payment, 2 weeks late. The notice stated to pay before August 8 to avoid cancellation. I paid on August 6, 2014 and they still cancelled my policy. I never received a notice from the Wells Wheeler agency that the policy had been cancelled; so I would have gone on believing my policy was active and they would have continued deducting the payments every month. Here it is 11 days later, my policy is still not active but another payment is scheduled to be deducted from my account tomorrow. When I asked the same rude young lady to transfer me to another office, she asked me why. I explained everything I'm telling you now plus that I got this policy in February 2014 and my rental office never received the declaration page and it is now August 2014. She stated that the cancellation was my fault because I paid too close to the cancellation date, and their office had nothing to do with it being cancelled, it was the State Farm processing center that cancelled the policy. And that the policy is being reviewed by the underwriting department. I contacted State Farm customer service through the 800 number and they stated there was nothing they could do because the Wells Wheeler agency had my policy information and they were limited in what they could see and do. But they would send an email to the agency to contact me. I finally get a voice mail and email from the rude young lady stating she never received a request to contact my rental office and that she never refused me a transfer to another office. Then she sent me and my rental office a declaration page with no policy information, which is fraudulent because the policy is not in effect. I filed a complaint with the insurance commissioner. RUN!!! Do not do business with this office or State Farm as a whole. They're a rip off and frauds!!!! They will call, email, and mail you when they're trying to get your business. But when you need the customer service, damn contacting you or trying their best to resolve an issue or problem in a timely and legitimate manner.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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