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10/07/2014
By: Yaya D.
Kool Smiles of McAllen
I came in to my appointment on Saturday morning and the front office personnel Christine was very polite and helpful from the first moment I called on Friday afternoon. She was quick to get my insurance information verfied and explained everything in detail so when I would come on Saturday it could be smooth sailing she said. So then comes Saturday I arrived at the office and signed in and Christine was there to greet me with a smile and a firm hand shake. She explained everything again to clear up any questions I had then off she sent me to the back. Staff was really nice and friendly, they showed great team work. My visit was over before I realized it and back to the front I go,Christine took my payment and told me she will call and check up on me on Monday to check up on me and my treatment I had done and she actually followed through unlike other offices that say they will but dont. Keep up the amazing work in your office. Great experience for a first time visit.
01/22/2014
By: Nichole J.
Bill Pope DDS
I LOVE Dr. Pope, he is great with my kids and very friendly, unfortunately the same things cannot be said about his front staff. On three occasions in a 6 month period I have had an appointment only to find out upon arriving at the office that nope, it wasn't logged into the computer...trying to reschedule is always a hassle, not to mention the 3 hour wait times. Horrible! My son has been seeing Dr. Pope for over 5 years (since he was 3months old) and never had we had problems in the previous years, but due to the rude and very disorganized front staff we will not be coming back. Its a shame too, since Dr. Pope is such an amazing Dentist! If it was him and his assistants I was reviewing, not the overall office experience I would give him all 5 stars! I Really hope that they can gets things back on track.
06/12/2014
By: Lizzeth G.
The Lakes Family Dental
Reading through the reviews i was shocked, i had the complete opposite experience, this office is one of the best i have ever been to everything is great from the ladies in the front being so attentive to the assistants and the doctors taking their time to sit down and address any questions or concerns you had regarding your treatment, even if my treatment was expensive the office manager took her time to go over my treatment and what my insurance benefits were she even offered to work with me in payment plans, i don't think any other office offers that. I would highly recommend this office.
08/15/2015
By: natalie125
Kool Smiles of McAllen
I brought my daughter in to remove cavities. I was very nervous since she's only four and they needed to numb her gums, but the staff here was very understanding and explained the process to me. I actually had to come here twice to work on two separate cavities and both times were great. Lizette and Dr. Mason were wonderful! They made sure that my daughter was relaxed. She's actaully looking forward to coming to Kool Smiles again. Staff are extremely friendly and cleanings are done quickly and efficiently. Would definitely come here again and recommend others. :)
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02/16/2016
By: Edith E.
Kool Smiles of McAllen
It was my daughter's first procedure. The staff is great. Really helfull. Specially Josie the office manager. Josie was really nice to my daughter. My daughter was really nervous about the procedure. Josie talked to my daughter along with the other staff to calm my daughter down. They go above and beyond to make their patients feel comfortable. My daughter felt so comfortable with Josie that she request for Josie to be present during the procedure and Josie did. They did a great job. My daughters visit was a success. It was a great experience.
06/12/2014
By: opizano
The Lakes Family Dental
I have been searching for a reputable dentist in this area, after going through my pto list I decided to give The Lakes Family Dental a visit. The moment you walk in you are greeted with a friendly smile. I had the pleasure of being attended by Dr. Cano, who is very professional as is the rest of the staff. Dr. Cano answered any concerns I had. The office manager went over the treatment plan, insurance coverage and made me aware of any out of pocket costs. I definitely recommend The Lakes Family Dental.
07/11/2014
By: Miguel R.
Kool Smiles of McAllen
Going to Kool Smiles was a wonderful experience for me and my family. The front office personale Cassie and Christyne were great explaining my insurance coverage and were very helpful in answering all my question, the assistant in the back Vanessa and Stephanie were very attentive when walking us through our appointment from the beginning to the end. Keep up the Good Work
07/11/2014
By: Oscar n alma G.
Kool Smiles of McAllen
I took my grandbabies for the dental appointment, they love it there, girls in the front always greets us with a smile and show that they care. They always very helpful and informative, always explains everything to us in detail. The kiddos love playing in the front and they almost forget that they are at a dental office. GREAT JOB KOOL SMILES
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07/11/2014
By: Mrz J.
Kool Smiles of McAllen
I would like to say that Kool Smiles is a GREAT place for children. My daughter and son both enjoy coming here they have lots of FUN and they really like the staff here. Jason and Christyne are two of the people that they really like and that they talk to every time they come in. Thanks Kool Smiles for the GREAT EXPERIENCE!!!!
06/18/2014
By: John A.
The Lakes Family Dental
Awesome!!! And that's probably an understatement. The folks here always greet me with a smile and they make me feel welcome and at ease, which is not always easy when it comes to dentists. Haha. Dr. Alvarado and his crew are nothing short of great and I always leave inspired and happy from my appointments. Two thumbs up!!!
Tips & Advices
  • If a tooth decays and the nerves or pulp (soft internal tissue which helps teeth develop) become inflamed or infected
  • If a tooth is cracked or broken and nerves are exposed
This generally depends on any specific issues you wish to address with your teeth. There are toothpastes designed to whiten teeth, fight cavities, decrease sensitivity, prevent bad breath, resist gingivitis, and those specific to children (with lower fluoride content). There are also toothpastes that offer “complete” protection by combining aspects of many of the above toothpastes.
It’s recommended to get a professional cleaning at least two times per year.
  • Desensitizing toothpaste numbs the nerves in the teeth that can cause discomfort.
  • Mouth guard can protect against grinding teeth during sleep.
  • Fluoride treatment can be applied by dentists to sensitive areas to numb teeth and strengthen enamel.
  • Root canal can treat problems in a tooth’s core.
  • Surgical gum graft where a piece of gum tissue is removed from a section of the mouth to cover an exposed root.
Not everyone needs to have their wisdom teeth removed, but there are certain signs that can help you and your doctor determine if yours should be:
  • Wisdom teeth are pushing other teeth around, causing pain and misalignment
  • Cysts form around newly emerged wisdom teeth, causing jaw damage
  • Gums get inflamed and swollen, causing cavities and pain
  • Doctor determine from x-rays that wisdom teeth will cause problems in the near future

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