10/04/2013
By: jared.l.johnson.583
H & H Towing and Recovery
Let me start by saying I never put forth the effort in writing reviews. However, this company is very much worth my time. The two times I have encountered H&H, Ben has made me feel like I was his family. I know everyone says that and it sounds as corny as can be--but this is actually true. I happened to wreck my car on US129 and I experienced nothing short of fantastic service. He wasn't sure if I was the one who called him, or if someone else did. The company who was supposed to come get me LEFT ME STRANDED on the side of the road after discovering I needed a flatbed, not a hook. Ben waited more than 2 hours with me for my ride to show up, and told me he would haul me if my guy did not show up. Although he did not tow me that night--he has done every single one of my tows since then, and will continue to be the only one to haul my vehicles because of his top-notch service. I am so very impressed with his business that I am posting this review anywhere I think people will see it!
05/23/2014
By: Ron L.
Ralph Vowell - State Farm Insurance Agent
There's nothing like EXPERIENCE to ensure great customer service, and this is what you ll get with this agency. We had the unfortunate luck of purchasing a brand new car, and then it got clobbered in the rear about week later. Very supportive, and fast processing, as it ended up a total. They explained how everything works, got a rental set-up, made suggestions to ensure our satisfaction and kept us in the loop.We got full purchase price, + full tax & reg, so we could go out and replace it. This was through them, as the other party, turns out, had no insurance. Our uninsured motorist coverage paid the replacement & medical bills, and the accident is not held against us... can't do better than that!
09/10/2014
By: Karen W.
Ben Long - State Farm Insurance Agent
I've been a customer nearly 40 years and have never had a single complaint. When I had a claim on auto or home coverage, it was always handled quickly and efficiently, and the personnel involved were always kind and patient. Yesterday, I got a letter from my mortgage lender with a new address for notices and a request for my current policy. It took a one minute phone call and faxing in the letter. Minutes later I got a confirmation e-mail that everything was done as requested. It's always been this efficient and this easy. I couldn't ask for better service, and I couldn't have nicer people looking out for me and my insurance needs. Thank you Ben Long, and thanks to your wonderful staff!
10/22/2012
By: jagermage
Tranco Transmissions
I had the transmission for a 2001 Honda Civic EX remanufactured at Tranco, and it took less than 2 days of labor. They offered me a 1 year, 10,000 mile parts and labor warranty, for no additional cost. As I understand it, this is standard fair at Tranco. There are cheaper shops in Blount County. But I don't feel that Tranco is overpriced at all. Especially for service that you get from the staff there. Communication is clear and timely, and if you have a question or don't understand something, they don't talk down to you when they explain what's going on. Overall an amazing experience. I would absolutely recommend them, 100%.
05/03/2013
By: corey.pabst
Service Plus Automotive
Well, It doesnt get much better than this! I have been taking my vehicles to Service Plus for many many years and have always ended up being an EXTREMELY satisfied customer! There have been times that I have gotten an estimate for sa $500, and when i go to pick up my vehicle, the bill is $420!!! Find another automotive repair shop that ends up costing the same, let alone less! No screwing around here, great quality service, low prices and amazing customer service. Highly recommend to anyone who owns a vehicle!
05/06/2013
By: kristal71
J & J Quality Car Care
this is the best place !!! i drove 235 miles to take my 99 caddy to them and they did not disappointe me, the car drove fine and ran like it was brand new !!! the quality of work and the customer service is excellent i would recomend them to anyone and have no prob doing so. i will be driving the 3 hrs once or twice a year for them to do all the service to my car, it does also help that they are just a few mins from the great smokie mountains will be like taking a mini vacation every year :)
02/07/2016
By: Elena S.
H & H Towing and Recovery
We locked ourself out of the car with a cart full of groceries on the weekend. One call to H&H towing and Ben showed up within 15 minutes and was friendly and fast getting our car open again so we could get back on the road. He was extremely reasonable with price-- especially considering it was a Sunday. Will definitely use again if we ever need a tow or lock service. Highly recommend.
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03/15/2015
By: Kimberly E.
Service Plus Automotive
Have taken our vehicles here for the last 16 years. We have never ever been dissatisfied. Keith is very trustworthy and an excellent mechanic. One time we went to pick up,our vehicle and he said no charge, I didn't do anything but tighten a wire. Wow... Just wow... So honest and total satisfaction.
04/30/2017
By: Jill L.
H & H Towing and Recovery
Husband got stuck in Knoxville on a trip. I got online (in Indiana) and contacted Ben~VERY PROFESSIONAL. We were worried about tearing up our truck! Ben was VERY careful NOT to put a scratch on it! He drove several miles to the location! Would call again in a heart beat! HIGHLY recommend!
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09/12/2016
By: Amy C.
H & H Towing and Recovery
H & H Towing and Recovery is the best! Ben and his workers will take care of you when you get in a bind. They are very loyal and courteous and I know I can always count on them. I would never use another tow company. Thank you Ben for taking care of my kids and me when we needed it!
Tips & Advices
Yes, most roadside assistance coverage plans offer towing services. There might be certain restrictions, however. For example, the plan may only cover towing services for a certain number of miles. Drivers should check with their providers for details.
Which cars are covered depends on the roadside assistance provider. AAA services are available to members and not specific to any vehicle. As long as members pays their dues and have their membership card on hand, they can use AAA for someone else's car. Generally, auto insurance plans cover the car itself, not the driver, so people can't use their roadside assistance for another. However, details vary between providers, plans and local laws. Drivers should consult with their insurance providers to see whose cars are covered.
Roadside assistance coverage varies depending on the provider. However, they generally include:
  • Tire change
  • Battery jump start
  • Towing services
  • Locksmith service
  • Minimal mechanical labor
  • Delivery of oil, fuel, batteries or other parts
If a driver has a flat tire and no spare, roadside assistance services can deliver a new one. However, these services will not pay for the cost of the tire. That will be the driver's responsibility. Based on the location, some will tow a car to a tire dealer.
Most roadside assistance plans offer gas delivery and service. However, clients are generally responsible for the cost of the gas.

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