Sprint Locations & Hours Near Mansfield, TX - YP.com
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07/12/2017
By: Nick R.
AT&T
I went in to the store 12/11/15 to do the buy one get one free i phone 6's. I asked about the deal and was told as long as it was 2 iphone 6's; They're eligible. Again I was told any 2 iphone 6's were eligible. They told me I had to open up a new line that I did not have to use for $15 a month. I was told I would be charged for the free iphone, but I would also be credited the same amount on the bill to make it free. I was fine with that. I purchased an iphone 6+ and iphone 6s along with the new open line. Fast forward to 6/2017. I go to pay off the iphone 6s. I find out that I have never received credits for the free iphone. I call in and have been dealing with this over the phone for over a month. I'm finally told that the BOGO was only for iphone 6s. I was told I could not do anything over the phone for this, and that I needed to go to the store. I go in to the store to talk to them. Nick (the manager) says he is not going to do anything for me. No refunds, not going to look in to the issue. Just says he wasn't there and he doesn't know what was said at the time of purchase. How is that even a relevant thing to say?! He tells me if I had come in 3-6 months after purchase they could help. What difference does it make when I come back. He could clearly see on the account what was done wrong! What would keep him from saying " I wasn't there, I don't know what was said." 3-6 months after purchase!? So, I was lied to about the phones being eligible for BOGO, I have been paying for an open line for over 1.5 years for no reason. I've paid at&t over $600 for being lied to. All the manager has to say is " I wasn't there." All he says is customers should check their bills. How about his employees not lying to customers and knowing their products?! Awful management!! I'am taking this issue further up the ladder. I will be taking this to the news if nothing is done about this!

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