I have been a resident here at Waterford east apartments for three years, the management is absolutely nasty, nobody is on the same page, I have been getting high water and gas bills over $100 a month, I have been complaining for three years, they finally fixed it this June and my bills went from $124 gas down to $37 to $45 and I've been complaining for 3 years also with the water bill and now my bill is $45 from $90/$119. Today I got a letter on my door for two blinds that are broken in my apartment and they want their $90, I have no problem giving them their $90 but where's all the back money that they were supposed to give me for the over payments,? I'm still waiting for Veronica Velazquez to give me my money, she said it takes a while. You got nerve to ask for your money by next week but you owe me over a $1,000 or more where's my money? Watch I'm going to get a bill for maintenance dirtying my floor to....lol. for some reason the pic I had of the Teco gas ticket for my hot water heater was taken down, Teco came and gave the management a red ticket for my hot water heater and Teco told me to stop using it because it could possibly blow up, and I've been complaining for 3 years before it was finally fixed this June. And when they told me that I was going to get a $25 fine for leaving the garbage because they haven't emptied it yet they told me that I need to keep my garbage in my house for two days until they empty the trash. I told them I'm not doing that and if I get charged $25 per bag I'm going to call the health department, after I said that about two hours later I had an eviction notice on my door saying I threatened them to call the health department. I had to call an attorney and it was resolved without get the attorney involved. They got so lucky because if I have one more problem I'm going to sue them for everything they have. And every other month I'm getting an increase in rent, it's just me, I'm on disability I don't work but people who have five people in their apartment and they all work I know got their rent reduced? How is mine getting more and there's are getting less?That's what you call favoritism. Please whoever is reading this do not deal with Concord management they are the worst management company I have ever dealt with.
This review is for Vista Haven Apartments in Sanford, FL. The apartments themselves are simple, but nice considering this is subsidized housing. Concord management though made my life hell. Every person I talked to gave me a different answer for the same question. They charged me fees for things and wouldn't show me anywhere in writing what the fee was for. I still have the voicemail saved where they called me at 3:18PM the day before rent is due charging me almost $200 for a repair that they told me weeks before they wouldn't charge me for. I still had to pay it with rent, meaning I had less than 24 hours notice to come up with the extra money. You will have a very lengthy lease, but it is vague in any part that could benefit or protect you, the tenant.People were even murdered here. You can google it, one of them even made the news even though we got harsh notices not to talk to anyone in the media about any of it.When I moved out, I was lied to again and again. They tried to charge me almost $1900 to move out, when they explained the process to me many times implying that I would have a credit. I have worked very hard to finally have good credit, but I could not afford to pay this, and they threatened me very quickly to pay or they would ruin my credit. They refused to give me an itemized list of transactions for my time there. I finally couldn't take the stress anymore and hired an attorney. After my attorney contacted them, I received a letter reducing the charges and offering to "settle" for around $800, and finally got a list of my charges. This was dated the very next day after they found out I had an attorney. Please take your family and live somewhere else. Save yourself the tears and the heartache.