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By: Renee D.
Family Auto Service
Across the board, Family Auto and Transmission has knowledge, skills, everything. I was an ASE certified mechanic, but I'm not doing mechanic work anymore. I have a very large mistrust for mechanics because I saw their tendancy to be dishonest and take advantage of people. Family Auto goes above and beyond the call of duty to do what the customer needs. They are not selfish or anything like that. I have gone in several times to other chain mechanics. I bought a lifetime guaranteed alignment from one, and they said 3,800 dollars of work needs to be done on my front end. I went over to Family Auto and asked them to verify this. They said, you know, this could be a really simple fix for 120 dollars for something other than what the other company wanted to charge 3,800 dollars for. They said I had a worn out tire arm and all sorts of suspension issues; Family Auto showed me that this was not the case.I have even gone in expecting to have to drop several thousands of dollars for vehicle damage, and they turned around and said it will be much less. Other people were recommending 4-5k dollars of work on the computer, and Family Air went in and did it for much less. Everything perfect now. It works fine, with no problems. They give simple, honest solutions to everything. You go in there, they are professional, and you know they will work with you to solve problems.
By: Charmaine L.
Family Auto Service
First off these guys are phenomenal mechanics. My boyfriend (a Texas resident) bought a car while he was in Afghanistan and it needed a lot of work. Jim and Jay (a father son duo) and their team worked quickly.This is truly a family owned company. Jim and Jay are both veterans (Air Force and Marines). You can sometimes catch Charles, the youngest son answering the phones. At 9, he's already running the show. Jim's brother was also in town helping out at the shop as well as Jim's middle son. The guys were willing to give advice to keep costs down by discussing options with you for the best price. We drove the car from Texas to Virginia. I was very pleased with the new shocks.I wish I could find a shop like this in Virginia! All the employees were kind and professional. The car was returned clean and running excellent.Thanks guys for all your work!
By: Tarrence M.
Family Auto Service
I strongly recommend Family Auto and Transmission Services as a repair shop that will treat customers fairly and will go over and above to earn your trust. A friend told me about the Hafemeisters (owners Jim and his son Jay), and I was skeptical based on my past experiences with auto repair shops, but I'm really glad I did. I took my 05 Chevy truck to one repair shop and they told me my transmission needed to be rebuilt. They quoted me a price of $2,800. Family Auto diagnosed my problem to be a faulty shift solenoid and charged me $450 for everything, including a transmission flush. My truck runs great, and I'm $2400 to the good. Thank you Jim and Jay you guys are great!
By: Anne N.
Family Auto Service
As a single mom I always worry about somebody taking advantage of me. Especially when it comes to mechanical things. Well, that was one thing that I didn't have to worry about. Jim made sure that I knew everything that was going on. Very professional and I will take everything to him from now on. Family auto and transmissions repair is more than just a name for a business. It is how they treat you!!!!
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By: Bonnie R.
A Plus Transmission Specialist
I went to a different location a couple of years ago and had a great experience. So, when I moved to the Magnolia area and my son had a transmission problem, A+ was the only place I knew and trusted. They have the best customer service! They explained all repairs and cost and delivered as promised. I highly recommend this shop for all your repairs and maintenance.
By: Zondra P.
Family Auto Service
I have to give these guys 5 stars so far. When I moved to Magnolia my #1 concern was a mechanic. They have pretty much serviced or repaired all of my vehicles and I have no complaints. Friendly and so far very reliable and it doesn't hurt they are a couple of miles from my home.
By: Geovanne R.
Family Auto Service
I've taken two or three of my vehicles over there. My van broke down, I had it towed down there and called them, and within 2 hours they called me back and told me what was wrong with it and how much it would cost. They're a good company to do work with.
By: Danae V.
Family Auto Service
Had my transmission worked on here. Very personal, reliable and reasonable auto service. Family owned and operated by good people. Treat you as part of the family. They go the extra mile.
By: Natosha M.
Family Auto Service
you have my endless thanks! Thank you for taking the extra mile doing repairs and fixing things on my car and putting up with little ole lady and all of her questions thanks again!
By: Gigi W.
Family Auto Service
Jim Hafemeister is always helpful scheduling my appointments, vehicle pick up and delivery times, and giving me options on needed repairs. He is honest and very customer friendly.

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