Best 30 Mortgage Lenders in Lubbock, TX with Reviews - YP.com
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11/17/2017
By: Katrina B.
Capital Mortgage
I currently have my mortgage with Capital Mortgage Service of Texas. I needed to refinance my home. I first tried other Mortgage services, but could not get an FHA loan due to my tome home property losing its FHA Certification.Capital Mortgage was my last hope. I worked with Celeste Saarela - Loan Originator and Phyllis Bowman - Operations, Sr. Loan Possessor. Both ladies walked me through the process of getting a Conventional loan after explaining why I could not get and FHA Loan. Celeste and Phyllis provided me exceptional service. I was able to contact them for anything regarding the loan. They returned my calls and emails with any questions I may have. I also received calls and emails from them if they needed anything from me. Both Celeste and Phyllis kept me fully aware of where I was in the this loan process. I also felt they were on my side to help me get this loan.I am happy to say I closed on my refinance this week. I am grateful and thankful to Celeste and Phyllis for making this happen at Capital Mortgage Service A++++
06/12/2017
By: M.d. C.
Westex Federal Credit Union
05/11/2017 I am extremely upset with WTFC within these past few weeks as I have been sending emails through the customer service website requesting to reset my (online-bill pay) password with no responses to resolve the problem. I've been banking w/ wtfc for over 30 years and have been very pleased, up till now and have never experienced such disappointment. I can't believe the irresponsibility of upper management not responding to the care of their client. Why does it take weeks to respond to a simple email (multiple e-mails) totally rediculis.
03/01/2017
By: Jim L.
Westex Federal Credit Union
Great place to do business, the staff were all very considerate and very knowledgeable. Would definitely recommend
12/29/2016
By: Carol P.
Capital Mortgage
When right after buying my new home I found out this Company had bought my mortgage and I read the bad reviews I got really worried. Now I was in a particular situation since my husband had just passed away, I thought we had an automatic debit from our bank account and... the November payment was never withdrawn!! I called to see what had happened. Kearned there was no direct oay set up. I was behind two months by then!! Penalty to be paid etc. I called and this lady Tiffany answered she was extremely understanding and pleasant!She immediately took out the almost $130.00 penalty and helped me set up my auto pay. I promised I would write about her here. She really deserves it. So I did. Great job Tiffany!
01/28/2016
By: Mason C.
PrimeWest Mortgage
My experience with Primewest has been fantastic, great customer service and the management was very insightful.
01/28/2016
By: Bill D.
PrimeWest Mortgage
it is easy to criticize a business when they do a bad job. most of us will rarely make an effort to compliment a good experience. I am taking this opportunity to praise Primewest Mortgage and my loan officer Gary Henry for their extra effort at getting me and my wife into our first home. when other mortgage companies told us we could not qualify Gary and Primewest found a way. Thank you Gary and PrimeWest.
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05/15/2015
By: Beau F.
Westex Federal Credit Union
Absolutely one of the worst places I have ever done business with. I have average credit just like most people and this place hasn't given me the light of day about a car loan or credit card. I don't expect special service by any means , but for a current customer with multiple accounts I expect to be treated by a loyal customer. I will be closing my accounts today and moving to American national bank who has financed me for over 6 car loans. The loan officer I try to do business with at WTFCU told me that he didn't make money of off credit cards and didn't care to steer me either way. I also had to call numerous times and after 3 days later he told me he couldn't help me , so I guess a courtesy phone call was out of the question.
05/08/2014
By: msc32511
Capital Mortgage
Refinanced two years ago, loan was sold to these guys and it's been a nightmare ever since. Let's see I guess I'll start with the fact that they didn't pay my mortgage insurance out of my mortgage payments for months and I did not find this out until my insurance agent called me and asked if I wanted to add home owners insurance to our existing policy. Needless to say my jaw dropped when she had told me my HO policy had been cancelled for lack of payment and I had not had HOI for about 6 months. I immediately called CMS for an explanation and was transferred to the lady who was in charge of insurance named Corina who had as much knowledge as I did regarding the business. She proceeded to tell me that she just took over this department after whoever was in charge of it prior was let go ( sounded like she/he was fired for something inappropriate) possibly taking people's escrow money? Corina then proceeded to tell me that they put me on forced insurance (extremely expensive) and when asked why I was NEVER contacted by their company to tell me I was being placed on forced insurance I got no answer. After a month of haggling with these people I finally got that resolved with help from my insurance agent. No that's not the end. Since that time CMS has twice paid double payment to my insurance company so now instead of not paying they are overpaying which in turn causes me to get a check from my agent which I then have to send back to CMS to be credited back to my account. As if all of this stuff isn't enough it takes an act of god for someone to answer the phone at ANY extension and leaving a message is laughable, I have yet to receive a callback from anyone on any of the numerous issues I've had. I just had dumb luck twice and another time my insurance agent had to call them and demand that someone call back. I've had an escrow question that I've been trying to contact them for about a month now and have yet to receive ANY callback. Run Run Run from this company, it's so bad I would consider refi and paying a higher interest rate with another company just to leave these hacks!
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07/09/2013
By: frooma
PrimeWest Mortgage
My husband and I are very disappointed in PrimeWest. We are first time home buyers and when we didn't qualify for a more expensive home, we feel like we were not given the time of day once we found a house that was more in our price range. Their loan officer, Gary Henry, has not been good at communicating with us at all. Because it's our first house, we did not understand what all the numbers were and he acted like he didn't have time or care to explain it to us. Our realtor was very good about sending in our contract so that we could get a lower interest rate, but because of his late response, we lost out on it! Our interest rate went from 3.75 to 4.25. Our monthly payment increased by $30/month. That may not be a lot for some people, but it is for us. His excuse was that he was not expecting it to increase that quickly. If he had worked on the contract when the realtor sent it to him, we would have gotten the lower interest rate. He also promised our realtor and us that he would put in an order to have the appraisal done faster so that we would know if we needed to come up with any extra money. Did he do that? No, sure didn't. So, now we will have to be scrambling at the end because of his poor customer service. We will NEVER use PrimeWest again, and ESPECIALLY not Gary Henry.

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