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Wrong order EVERY time we eat here. The manager gives us free meals for the continuous mistakes in our orders but it would be nice to get the food we ordered without the hassle of having to go back through the drive through every time we eat there. Today we ordered a meal through the drive through that the manager gave us free in apology for getting this order wrong a week ago. When i got our bag, free of charge, I parked on the side and checked it just to be sure we got what was ordered. OMG!!! The order was wrong again. How do they continue to do this…especially on a free replacement order given for this very reason!!! I went through the drive through again and got our correct order and told the kids at the checkout that we have this happen EVERY TIME we order here. They looked at me like i was crazy and said have a good evening. Something is wrong with the management of this place. They are kind and apologetic but why don't they fix the problem so they don't have to keep giving free meals and apologizing. Its become the standard and norm for us here. I think I'm no longer going to eat at this location. Hope your experience is better.
For "fast" food, it is unheard of to wait 10 minutes in a drive-thru after you place your order. Or to wait 4 minutes for 1 dollar burger when there are 3 cars ahead of you. When the person working the drive-thru is more concerned about socializing than getting orders out, it's time to find someone else. Talked to manager about it, he didn't apologize or anything like that, he simply said "well, we can only give you your food as fast as our grill will make it." They need a new manager/drive-thru workers.
03/02/14 11:00am shift. I was impressed today with the teamwork in this restaurant. I have come to this Mcdonalds many times, I have seen both good service and bad service here throughout the years. But today I had a good experience. I went right as breakfast was ending. It was very busy, Customers were all trying to order breakfast before the cut off time. I saw excellent teamwork and I received Excellent service. Thank you.
This place is great to eat at if its in the day time every thing is hot n fresh and smiling faces but at night time its Hell the guy managers have bad attitudes and the mexican lady too and act like they dont care what they give u it is my money thats what they need to understand Corp needs to come spend a day and see what we have to go through as coustomers expecially with this being a new store keep that bad stuff across town.
I rarely ever eat fast good but my granny loves it. I want to brag on this place. The staff was so accomodating to my grandmother. I highly appreciate the nice lady and manager. Thank you for listening to her drag on and on and on. So sweet and kind. Real people!
Went there and got the bejing beef and it was excellent. The food was hot and decently priced. I would definitely recommend this place.
I had to wait for 15 minutes at 8 in the morning just to wait for them to make more biscuits. I'll go to McDonald's next time.
BEST breakfast burritos in Lubbock! The atmosphere is authentic and cozy. The staff is delightful and compassionate.
This is my favorite part of coming to Lubbock, food is awesome and fresh, people are always nice. And it is clean.
I love there food it's always fresh and fast No complaints what so ever on Wendy's Restaurant.......