Best 8 Furniture Childrens in Lubbock, TX with Reviews - YP.com
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04/13/2013
By: donna.s.box.1
Rooms To Go Kids Furniture Store - Lubbock
Ordered a new bedroom suit for my granddaughter. Was delivered at 10:00 pm!! Delivery had been scheduled for between 3:30 and 7:00. They were running behind and there was nothing we could do about it. Bedroom suit arrived damaged. Was discovered after he assembled it. He assured us the damaged rail board could easily be replaced and to just call customer service the next morning. We had ordered the bed with a trundle but the sales lady left the trundle off the order. Both mattresses were delivered but no trundle. When customer service was contacted they said they would have to send a rep to look at the damage. The dresser we ordered was on back order so they said they would send someone when they delivered the dresser. When we contacted the sales lady about the missing trundle she just shrugged it off and said well at least you weren't charged for it. Had to go back to the store to order the trundle so that it could be delivered with the dresser. Asked if we could just have the damaged piece replaced at that same time and she said oh you will have to contact customer service and probably send pictures. Then she started asking ridiculous questions like did you buy the extended warranty and how old is your granddaughter, insinuating we damaged it. Her actions clearly told me that she was not concerned about any of this and all she wanted to do was make a sale. This was my first and last experience with this store. My son is buying a full living room of furniture and I talked him out of going there. It amazes me how they are still in business with this sort of customer service. Lesson learned!!

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