In Response to Seth's reviewA-Ivie's stands by its impeccable reputation that has been built by the loyal customers over a 42 year relationship with Lubbock and the surrounding area.Seth brought his vehicle in after having rebuilt his own transmission several times. He could not get it working properly. He had also wired up the lock up system with aftermarket parts so that the TCC would not apply unless you flicked a toggle switch. We explained to Seth that the transmission would not function properly the way he had it all rigged and his exact words were, “I don’t want you to touch anything but the transmission!" We explained to him again that the lock up system (TCC) was part of the transmission and it had to be right or we would not work on the vehicle. He replied, "Ok fix it but I know everything that is on that vehicle and I don’t want anything missing!" In our opinion Seth came into our shop with some preconceived notion and we would not have ever satisfied him. As usual, we did our best job to include;Removing the transmission and the wiring Seth had for the TCC system. Rebuilding the transmission completely and replacing the torque converter.Reinstalling the transmission and properly installing the correct components for the TCC to work correctly (this is oversimplifying) I will say that we probably should have cut the wires a little shorter but I can also tell you that the transmission and the lockup system worked perfectly. Those are the only systems we work on. The entire vehicle had been worked on by Seth and if he has problems with other parts of the vehicle it must come from his form of rigging the pickup the way he wants it.As far as the job taking so long, when Seth rebuilt his own transmission he purchased an aftermarket input shaft that was incorrect for the year model of the transmission. The shaft did not have a lube hole for the lockup system. So, even with the toggle switch he rigged for the lock up system it still would not have worked properly. Seth did not tell us this when he bragged about rebuilding the unit and honestly we missed that shaft. We had to take the transmission back out and go over it with a fine tooth comb to be able to see why lock up was not working. When we caught the problem we changed the shaft and it started working correctly. We gave the shaft back to Seth and spoke to him about why it was wrong when he picked it up. He said he was going to get a refund from the folks he bought it from. Now Seth has called us several times to complain that we changed his truck and that he was upset. We explained to him again that we only work on transmissions and nothing else. We also have told him several times about the lock up system being correct the way we repaired it and it was not correct the way he repaired it. We stand behind our work and say that if he has trouble with, even after moving to the North West United States that, our warranties are covered nationwide. So call us if the transmission starts working improperly and we will have a shop in your area to look at it. Although by your own review that transmission has not been giving you any problems what so ever and we are very happy about that.
10/05/2012AAMCO Transmissions & Total Car Care
Let's see where to begin. I recently had a transmission leak (losing about a quart every two weeks), which anyone who has had transmission issue's this can be a nightmare of waiting for you vehicle to be repaired and a huge repair bill. I brought my truck over the folks at Bigham, without any prior knowledge of the shop since I had just moved to Lubbock, TX. They were able to diagnose the leak, as well as some other issues (u-joints, trans mount) with my truck. Well performing the work they noticed that the seal on my transfer case drive shaft to front axle was leaking, but were unsure if it was leaking prior to working on, instead of saying it was, they repaired it at no cost to me. They were able to get my truck back to me in two days so I could drive down to south Texas for work and the bill was very reasonable with all the work done. They could have racked me over the coals, but didn't.Unfortunately one of the seals that was replaced did not hold and the transmission leaked again. I had to bring my truck back there to have it inspected. Now maybe I am just cynical, but I thought that they would come up with some other reason why it was leaking. Instead, they advised me of what the cause was and that they would stand behind their work and repair it at no charge. I honestly could not believe what I was hearing. Not only was there no charge, but they replaced the seal with a higher grade one(which cost more) cleared the ABS code in the computer(thanks for that, I noticed on the way home) from when I changed my own brakes, and cleaned the inside and outside of my truck. I mean seriously, talk about service!I am going to be a customer for life, as well as recommend them to all my neighbors and friends that live in the area. These folks have some of the best customer service I have ever encountered at an automotive repair shop, from informing me of diagnoses, quoting prices for repairs, to informing me when the vehicle was going to be done. Great staff, great place. So if you're in need of a good and honest mechanic, call Bigham Automotive Service Center you will not be disappointed
08/24/2013Pena's Automotive & Performance
We brought our first problem- a car that suddenly quit running- to Mark a few years back on the recommendation of a business acquaintance. We had my son's car towed in from another shop in Lubbock that we weren't comfortable with. This other shop estimated an astronomical cost for the repair. Something just didn't feel right, so we paid for another tow to Pena's. In less than 24 hours, and for less than a tenth the cost of the other shop's estimate, my son's car was repaired. After this experience, we have used Mark exclusively for all our auto repair needs and have never been anything less than completely satisfied with his work. An honest and competent auto technician is hard to find. If you're reading this, you've found one!
12/19/2012AAMCO Transmissions & Total Car Care
If you have any issues with your vehicle, whether it's the transmission or other mechanical problems, you should definately give these people a try. I took my car here and they did an amazing job! They called me when they found out what the problem was, before doing the work, so I could tell them if I could afford to repair it. Everything was done for the price they gave me, actually less than the estimate they gave me. I was extremely pleased!Thank you AAMCO for hiring great people to work at your garage.