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07/12/2017
By: Alejandro R.
Stripes
My daughter and I visit this location 4-5 times per week, some days twice a day. We usually order burritos, purchase chips and soft drinks. On Tuesday, July 11, 2017, at approximately 8:00 am, we went in for breakfast burritos, however, the deli service was not at its best. There was one lady (Hispanic) making tortillas. Yet no one was available to take our order. The lady making tortillas called for Rebecca, but Rebecca was at the cash registers visiting with the cashiers. She responded "In a minute", but took several minutes before she came to the deli. I placed my order and gave her my name "Alejandro". But Rebecca decided to write down "Alex" instead. I told Rebecca that my name was "Alejandro", however, Rebecca did not change it and responded, "Your burrito will be ready in a few minutes." There was no one else in line behind me. My order was the only one in her hand. I went to get a fountain drink, some chips, and proceeded to the register. At this time, there were two more customers at the deli and the Hispanic lady called for Rebecca. Rebecca decided to run to the kitchen instead and asked the kitchen staff if they had "received the memo" that she was would not be in for the day. She laughed and the ladies at the registers began to laugh along with her. The cashiers then began talking about the lady making tortillas stating that she was "over dramatic" and laughed. Again, the lady called for Rebecca, who was not at the deli, but at the registers talking to the cashiers. I don't know which one of the cashiers was in charge of the store at that point and time; however, if the manager/person in charge was one of the three cashiers, she lacks skills in communicating with team members on expectations and acceptable behaviors in the presence of guests. I have been visiting this store for several years and will continue to do so. I am disappointed in Rebecca's performance and behavior, and the cashiers' behavior making fun of the lady making tortillas.

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