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By: Sarfraz M.
Merrimack Animal Hospital
Response from Merrimack Animal Hospital re: Susan T.Merrimack Animal Hospital is more than happy to give minimum estimates over the phone. When giving an estimate to a client whose pet we have never seen or an existing pet with new symptoms, we always state the fee for the office visit and explain that any treatment plan that the doctor and client agree upon will be over and above the office visit. We do not offer payment plans and payment is due at the time of visit. This being said, we at Merrimack Animal Hospital strive to treat each and every client with dignity and respect regardless of their financial situation. In this particular case, the dog was examined, the owner agreed to an ear cytology which showed a long term, chronic, untreated issue. As well as an infection, the dog also had Demodex (causes mange) in each ear.. After showing the owners the findings under the microscope, a consultation was held over the best treatment plan. After going over the cost, the owner stated she had a very limited budget and was offered information on low cost care elsewhere or to return to get the four medications needed to treat the multiple issues in the ears. The owner opted to pay for the exam/consultation and the ear cytology and stated she would try to come back for the meds. The visit ended on a good note and we were disheartened to see this review. After trying to converse with the owner regarding this, we were unable to resolve it over the phone and the owner hung up without allowing us to discuss it.
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By: Robbie W.
Merrimack Animal Hospital
My family and I have been going to Dr. Mian for years and he's always taken great care of our animals. He's gone above and beyond on numerous occasions speeding into his practice on his off day when we called because my very small mini Yorkie (2 pounds full grown) jumped out of my arms and hit his head on the ground. Many years later when that same puppy passed away after he had a seizure Dr. Mian again rushed in to help after he had gone home for the day and helped direct me to the emergency vet clinic in Westford when it looked like he wouldn't make it. He also called me later on while he was home to find out if the emergency clinic could do anything to help Mikey (my mini Yorkie). He didn't even charge me for Mikey's last visi. I've had nothing but positive experiences at this clinic.
Tips & Advices
Bring medical records and medications that your pet is taking. Also, you should bring your ID and a form of payment.
Yes, there are veterinary clinics that only deal with emergency cases. They generally take walk-ins and referrals from family vets.
Yes, emergency vets treat dental emergencies and dental trauma. Freshly fractured teeth are the main category of dental injury that vets consider an emergency.
To prevent health emergencies, experts recommend supervising one’s pets, and trying to make sure they don’t get into emergency situations. A majority of emergency vet visits happen because animals were struck by cars, bit by other animals, or ingested toxins. Otherwise, the best way to prevent emergencies is by having a go-to vet you can call with any questions, and being vigilant about potential symptoms (i.e. runny stool, or trouble walking) as they appear but before they become extremely serious.
Experts say that the conditions that necessitate an emergency veterinarian visit include collapse, seizures, inability to walk, partial paralysis, and any difficulty breathing (non-stop panting, constant coughing, hyperventilation, or elevated heart rate). Gum color is often an indicator that something is wrong--especially blue gums or very pale gums. Excessive vomiting or a distended abdomen should be considered an emergency situation. Signs of any trauma or excessive bleeding should send your pet straight to the vet. Lastly, for cat owners, urinary obstruction is fatal if not treated, and generally occurs in male cats.

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