Best 30 Urgent Care Clinics in Louisville, KY with Reviews -
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By: Donald G.
America Urgent Care
solid 3 stars, dont know if these ppl know what theyre doing..
By: Elizabeth K.
Norton Immediate Care Center - Highlands
Would NOT recommend!!! Total waste of valuable time and money!!!
By: mkwlouisvilleky
America Urgent Care
The medical staff was pleasant and professional when I went to American Urgent Care to be treated for flu-like symptoms. However, when I received my bill I noticed that they charged me for a flu test which was not administered. I called the billing office to discuss the error and the representative proceeded to tell me that my chart indicated I came in for flu-like symptoms. This, of course, was accurate. She went on to tell me that my chart indicated a flu test was administered. Since I know that a ful test was not, in fact, administered I indicated that charging someone for services that were not performed was fraud. I then advised that I was going to report the occurrence to my health insurance carrier. The billing representative became very defensive and very unprofessional. I spoke to the Clinic Manager to make him aware of the occurrence and he was also very unprofessional and accused me of abusing his staff and using "four letter words". What? I have worked in the health care industry for over 20 years and I find it very unfortunate that a medical clinic serving the community is fraudulently billing and disrespectful to patients. I reported this incident to my carrier, but how many patients would not know any better and proceed to pay for services that were not performed? If you receive services at this clinic, please review your bill very closely and report any services you are billed for that were not performed.
By: ballinagra
Norton Immediate Care Center - Highlands
Don't bother showing up at this "immediate" care center. Once you sign in, they completely forget about you. I sat there with my sick daughter for more than an hour, and when people who came in after us got sent in to see the doctor, I asked why we hadn't seen him yet. They accused me of never signing in! I saw them take the adhesive strip off the sign in page, they asked if we had been there since July, they actually interacted with us, yet still forgot about us, and said it was our fault! They never even apologized for their incredibly poor service. Go to Baptist or Jewish immediate care centers instead. At least they don't forget about their sick patients!
By: impressedagain
America Urgent Care
I have been to this establishment on four different occassions and each time was just as good as the first, if not better. There is absolutely NO wait time. The doctor has always taken care of us (myself and my daughter). As a matter of fact, my daughter fell at school and had a "scrape" above her eye and I took her there to be sure she didn't need stitches. Turns out, she did need stitches and the doctor took care of that (and she doesn't have a scar!). As he progressed along w/ his examination, he realized that she had a possible concussion. He had her transferred by EMS to Kosairs and it was that decision that saved her eyesight from permanent damage. Not only did she have a concussion, but she had a fracture that if not treated immediately would cause permanent damage to her eyesight. I would absolutely reccommend this facility to anyone needing fast, supperior care.
Tips & Advices
Under most health insurance plans, urgent care visits will require a copay that is usually less expensive than emergency room visits, but more expensive than standard doctor visits - around $120 on average. Urgent care staff do not have much information regarding individual coverage, so be prepared and check with your insurance provider to understand costs.
It is common for urgent care physicians to recommend follow-up treatment after an initial visit. Most commonly, patients will be asked to return to the clinic or their primary care doctor if symptoms get worse or do not improve in a certain amount of time. Patients might be referred to a specialist for treatment of more complex conditions. Or patients may simply be given a few basic tips for recovering at home. In any case, patients should follow the doctor’s advice regarding next treatment steps.
If needed, urgent care doctors can prescribe medication to treat conditions. This may include antibiotics for an infection or pain medication for a broken bone. Be sure to follow the doctor’s instructions for taking these medicines.
Be sure to explain your symptoms to physicians in as much detail as possible. Note when or where the symptoms first appeared if possible. Inform urgent care staff of any medical conditions you may have, all allergies, and all medications you are currently taking. Also be sure to bring proper forms of identification, and any health insurance cards/information to help process your visit.
You should be able to find a 24-hour urgent care clinic by searching online resources such as Be sure the location is included in your health plan network before visiting.

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