I am furious with this office! My 3 children have been going here for 4 years now and over the course of the last year or so I have went in only to find myself arguing about my scheduled appt. time. They would tell me I was 10-15 mins late but really I was on-time according to my appt. card with the time & date written on there by their staff, so I literally had to start taking my appt. card with me just to prove them wrong. Then there was a couple times that we were on our way there and our car broke down 2 different times and then another time I had missed an appt due to myself having my dates mixed up so I called and that's when their office manager, Dawn (that's her name) rudely got on the phone with me to tell me that we were no longer their concern and were being kicked out because of missed appointments! She was hateful and disrespectful! I tried to explain why I had missed, but she did not care. all she kep't saying was that we cost them money for missing our appointments and that since my kids have Passport insurance, that they cannot legally bill us the fee for missing the appointments. So all they really care about is their money, and not the well being of your children. The only good thing about this palce is that the doctors seem to know what their talking about, but sometimes I even wondered about that. They also do not do immunizations there for Passport insurance patients. you have to go to the health department for that. I also had some issues with waiting. There were times that we got taken back to a room, and then had to literally wait for over an hour for the doctor or nurse practitioner to come in, and then they would try to rush through their exam at times. Last, but not least, I have to agree with the other lady on here about their office staff goofing off because they are all mostly younger girls, and they will all congregate to the front and sit up there giggling and playing around. Maybe that's why they would never get the scheduling right! Overall, I would not recommend this place to anyone who wants their child looked over thoroughly and wants to be respected in a professional environment like myself, because if you do, then this is not the right place for you to take your children! And 1 last thing, if you need your child to be seen, then you can count on having to wait at least a couple weeks or longer to get in, unless they are very ill.
"Brilliant Care Delivered With Compassion" Our family has depended on Dr Thind for twenty years. She gives premium care including: comprehensive well visits that are not rushed, same day sick visits if necessary, and Dr. Thind manages her own On-call cases. These old-fashioned practices combined with modern services, labs, and medications make Dr. Thind unique and an integral part of the parenting team. Furthermore as a well respected peer, Dr. Thind has a phenomenal network of specialists. Relating to patients as a kind and wise maternal figure, Dr. Thind uses her personal experiences for best practices and bountiful compassion meeting families with understanding. A Child Life Specialist myself, Dr. Thind meets all the professional criteria including child friendly explanations. As a Mom, she fills all the holes that being too close creates! True healing and well-being come from her strong open universal spirit. Dr. Thind, a priceless advocate for our kids, is part of our family!
I have been a patient and a parent of a patient at Brownsboro Pediatrics for nearly 26 years now. This was my pediatrician as a child and now is my daughters pediatrician. We are primarily seeing Dr. Price, whom is wonderful, very knowledgeable, comforting and kind hearted. Never have we ever had an issue with any of diagnosis or medicine given, she always has been very willing to work with a budget as best she can. We have also seen Dr. Wheeler whom has also been wonderful, very knowledgeable as well. I trust my kids in the hands of either of these doctors completely. The nurses are very attentive and make the kids feel at ease as best they can, and are as well very knowledgeable. The medical billing staff are kind, professional, welcoming, and a breeze to work with. They do their best to offer as many options or methods as they can for you to be able to get the medical care you need and not break the bank. I am a lifer at Brownsboro Pediatrics and will never change!
The staff at PNS are all extremely nice and kid friendly! I've never had a bad experience with any of the doctors or nurses, and Dr. Sarasohn in particular is just awesome. He's down to earth and doesn't pump my son full of unnecessary medicines! In fact, he's quick to recommend a home remedy first (which always works for my son) before prescribing an antibiotic. We work together to build my son's immune system through healthy diet and letting him tough out mild illnesses. My only complaint is that one of the nurses has a really thick accent and it's hard to understand him. But he is super nice despite the language barrier, and it's obvious he cares about the children he sees. I recommend this office to everyone, particularly women who are giving birth at Suburban Hospital, because the office is at the hospital and will be seen from birth by one of their professionals.
East Louisville Pediatrics PSC
We have been with this practice for 20 years, and the physicians are outstanding from both a diagnostic and interpersonal skills perspective. Both Dr. Laney and Dr. Purcell talk to my teenagers like they are adults, and Dr. Purcell has shown amazing proficiency and expertise in working with my daughter's ADHD. The phone staff for the most part does well, but occasionally they seem to have fill in staff that is extremely rude, abrasive, and unprofessional when trying to schedule an appointment, especially if trying to schedule in advance. Fortunately, the physicians mentioned above are well worth tolerating some substandard communication skills from certain support staff, and this seems to be the exception vs. the norm.
East Louisville Pediatrics PSC
We had extremely premature twins that spent close to 100 days in the NICU. The doctors and specialists at Kosair all told us East Louisville Pediatrics is where they would send their kids. After a year and half, we know why. The dedicated care of the doctors and staff at East Louisville has kept precious babies are healthy, out of the hospital, and thriving. What they have done is amazing. Honestly, you would never know they were premature. The doctors and nurse practitioners are top notch, professional, and caring. We are THRILLED with the care our children receive and highly recommend this practice to anyone looking for the best care for their kids!