I purchased a groupon and requested to schedule an appt with Nina or Kelly after reading good reviews about them. The groupon was for a cut, color, and style. My appt was scheduled for 230 on a Wed. That morning I got a call asking me to come 30 mins later bc they were running behind. No big deal, so I did. Once I was there, I waited an additional 45 mins to be seen by a girl who was not Nina or Kelly. I told them that it was supposed to be with one of them and the guy at the desk said those two girls don't participate in the groupon program (?). They could have told me this when I scheduled an appt but oh well.As she was washing my hair, the girl says, "Do you mind if I just cut your hair and you go home and dry it? I need to pick my kids up and my boyfriend and I share a car. I figured I'd be done by now, but we are running really late today." Umm yeah I mind. I needed my bangs cut and you can only do those dry. I said I'd be okay with it if someone else finished my appt then. After waiting around for Nina to finish with her client, she took over my appt. The girl had given me extremely blunt layers and rushed through cutting it. When it was dry it looked like crap, but Nina was able to feather it out make it look much better. Forgot to mention, before the appt I had to sign this waiver, basically stating that Arella Bella can't be held responsible for anything that happens to my hair during the appt. One of the bulleted items on the list was, "Are you prepared to wait for the entire appointment to be completed? If not, please leave and return when you are." This was among many other ridiculous statements. My entire appointment ended up taking 3.5 hours for an all over color, 4" taken off my hair, and for it to be blow dried. Who has that kind of time?? I will not be back. I gave them 2 stars instead of 1 because Nina did a great job cleaning up the cut the first stylist gave me.
I went in at 7:30 tonight and was very disappointed with the service. The first time my technician spoke to me was when I asked how she was doing and the response was, "ready to go home." She didn't talk to me again for the whole service. I wouldn't have minded that so much if it had been a good service, but it wasn't. She was clearly rushed. Scrubbed my legs so hard it burned and I had to ask her to slow down. I've never had to do that before. The massage literally lasted 2 minutes, for both legs. The paint job was not the greatest, either. It's a shame because the interior is nice and I had an okay experience last time with a different tech. The older woman is great, but this tech (she had on glasses) was awful. For $30 I expect more than a 30-minute pedicure. I usually tip at least $5 but she didn't even speak to me before she left for the night, so I didn't leave any tip. Very annoyed. Only giving it 2 stars because last time was better.
@sailorsaturn- My name is Vu Do. I am the manager and nail tech at Classic Nails. I sincerely apologize for your experience with us here. I would like for you to come back in and give us another chance. We are currently running specials on manicure and pedicures. I don't know who did your service so poorly for you to write this review but i can assure you if you come back, you will not have the same experience as you did before. If you would like, you can request for me and I will devote my full attention on giving you the best service. Thank you and also, whoever did the pricing in the menu page is WRONG. Our prices are way lower than whats listed on this page. Feel free to contact us about services, prices, and any other questions you have.
I went in for a pedicure my first time, just a princess pedicure with deep red polish. It was amazing, it was my first time and she was so gentle with my feet. My toes looked amazing, and she even painted my two year old nieces nails a bright pink for free with my pedicure. The second time i went in i got acrylics with a deep blue polish and day 2 they still look amazing. I have got so many compliments, and i am just so happy. The staff was very friendly and even let me and my boyfriend sit in and watch a soccor game while we waited for my nails to dry. Definitely going back, and definitely would recommend.