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07/15/2013
By: unbiasedcitizen
Industrial Disposal
This is the first time I have had an issue with ID in the 3 years I have lived in Louisville; we were missed on trash day. After reading reviews I was afraid I would not get anywhere with Customer Service, but was pleasantly surprised by the courtesy and general kindness of the rep. They attempted to contact a driver still out on runs and told me at the worst, they would send a driver in the morning. I am very pleased and hopeful that ID will continue to handle my solid waste. Thanks. P.S. Remember when reading other reviews that when someone has a good experience they usually only tell one person, when they have a bad experience they tell at least ten. So your own experience is the only one you can trust.

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