It was my first time visit to this particular Fantastic Sams, needless to say I was very disappointed in their service. At first I had doubts about this Fantastic Sams because of their location connecting to Kroger's, but after receiving the worst service ever I'm starting to question if my doubts were true. I had my hair colored there and my stylist (I won't mention) did my hair for me. While I was looking through the color hair book or whatever my stylist kept mentioning about some additional colors and persuaded me to add another color in additional to the color I picked so it will "popped" out more. Being naive and willing I let my stylist choose my colors because I thought she'd knew what she was doing so I thought to myself, what the heck. When she was applying color to my hair it started to burn and I told her that myself several times, then when she thought I was making a big deal out of it she said loudly, that 'it wasn't her fault' and that 'there's not much of anything' she can do about it except to take it out. I didn't want to take the color out being 6 minutes into it so I toughened up and accepted the pain, luckily another stylist suggested a different method to my stylist and the irritation went away. While she was done coloring my hair she set a timer for me to wait so she could wash the dye away, it was supposed to be 20 mins. only then did she washed the dye off of my hair when I waited for 28 mins. and yes I've gotten tracked but she was either in a different room or else where. Then when I wanted my hair cut a certain way, she just looked at me sorta funny and suggested a different style for me and talked me into it. Then again I was careless so I did whatever my stylist wanted to do to my hair because I thought she knew right, I only picked out how long it was going to cut though. I'm satisfy with my hair length now, I'm just unsatisfied with how sloppy and choppy my layers looked and my bangs. Maybe this will only be my last visit ever at this Fantastic Sams.
The quality of a salon is never a name but the stylist in it!! I was hesitant due to what Ive so often heard and read about fantastic sams... And while I cant vouch for every Fantastic Sam's, I can say that this paticular store is a winner with many good and knowledgeable stylists.On a whim I took a chance and stopped in. I asked for a cut that I habe really only recieved sucessfully once ( a diagonal forward with a much higher stack than normal and an undercut below) I expected at the very best I'd recieve ur typical diagonal forward cut. I was wrong! I recoeved just what I asked for and I can't even express my happiness, considering Ive asked for this cut many times over the years in many salons n spas and only recieved it succesfully once. Ive since returned many times, tried different stylist and services and have yet to be disappointed.Ive come to learn that a good salon isnt a name or a price ... It is entirely the stylists that you find there! I also discovered that they offer many more services than their competitors.. such as smartstyles, supercuts (which are actually owned by the same company), and greatclips. I recommend anyone and everyone to give this location a try!! They are a great crew!!
05/31/2013Hair By Charles & Company
Charlie is the best! He is a perfectionist, so he takes his time and does it right. I love that if he thinks what you had in mind won't look good, he will suggest what would. He is a trainer for Redkin, so his color skills are out of this world! There has been times when he has mixed 5 different colors, with amazing results. Folks always think my hair color is natural with a perm, but its the opposite. Natural curly hair with it dyed!