I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again! We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price.I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable!
Received a quote on a Sunday. Asked when they could start; they stated they could start first thing Monday morning. Showed up and worked for about 2 hours. We were going to be gone the next day and they were to be done the next day; we paid them ahead. The owner/father actually had the cops show up and he ran. Never showed up Tuesday, showed up for a few hours on Wednesday, said would be back; never showed up and would not answer phone nor text. Showed up Friday, worked two hours, was going to get wood for replacement, never came back and left part of my roof exposed. It was supposed to rain this weekend and did. Finally after texting and calling, his step son, who has nothing to do with the business, got hold of the half brother, who came and tarped the roof. Owner was extremely rude on Monday and left without completing job. He has yet to add the last two vents (he quoted four and only put in two), nor has he given me the warranty paperwork. He also does not put down new tar paper, only "as needed" which is never explained to you.Basically he got his money up front and did not care when or if he completed the job. He always had excuses as to why he didn't show up or answer his phone/text. He would be rude by text when he did respond. He was not very professional at all. My mother, who lives with me, and I went through hell over the last week trying to get a less than two day job done. The roof is beautiful but I don't trust his work. I am having someone check it to make sure it was done correctly. He is supposed to be bonded and licensed; I sincerely hope that I don't have to find out. The phone number listed on the card shows as two different addresses when searching the internet. Not sure which is correct.Would give less than one if it was possible. It takes a lifetime to earn a good reputation and one job to ruin it. I wouldn't recommend this company at all.