Gary Smith Home Improvement in Louisville, KY with Reviews -
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By: Jon C.
Maeser Master Services
The crew was on time, and I received a courtesy phone letting me know when they were on the way prior to the visit. They were very thorough, professional, and efficient.
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By: Katie S.
Maeser Master Services
I wish there was an option for 0 stars... My father and both grandfathers were well respected in plumbing and plumbing supply for the last 50 years in Louisville. It was upon their recommendation that I use Maeser. The work that I have had them do in the past was done well and without issue, but NEVER again! We called them out to look at a small job at our home, and got side swiped by an unbelievable estimate more than 4x what we expected. They will not have my business for this job, but after 5 minutes in my home they walked away with my $69 (mandatory service fee). When we called the main office to inquire about the service fee, we were met by rudeness. We have another company coming to do the work tomorrow, for a respectable price.I come from a family that knows the business and knows the average cost for a job. What they offered today, is pure robbery. Having to paying them a $69 "service fee" for that estimate is unbelievable!
By: Edna H.
J & S Home Improvements
Received a quote on a Sunday. Asked when they could start; they stated they could start first thing Monday morning. Showed up and worked for about 2 hours. We were going to be gone the next day and they were to be done the next day; we paid them ahead. The owner/father actually had the cops show up and he ran. Never showed up Tuesday, showed up for a few hours on Wednesday, said would be back; never showed up and would not answer phone nor text. Showed up Friday, worked two hours, was going to get wood for replacement, never came back and left part of my roof exposed. It was supposed to rain this weekend and did. Finally after texting and calling, his step son, who has nothing to do with the business, got hold of the half brother, who came and tarped the roof. Owner was extremely rude on Monday and left without completing job. He has yet to add the last two vents (he quoted four and only put in two), nor has he given me the warranty paperwork. He also does not put down new tar paper, only "as needed" which is never explained to you.Basically he got his money up front and did not care when or if he completed the job. He always had excuses as to why he didn't show up or answer his phone/text. He would be rude by text when he did respond. He was not very professional at all. My mother, who lives with me, and I went through hell over the last week trying to get a less than two day job done. The roof is beautiful but I don't trust his work. I am having someone check it to make sure it was done correctly. He is supposed to be bonded and licensed; I sincerely hope that I don't have to find out. The phone number listed on the card shows as two different addresses when searching the internet. Not sure which is correct.Would give less than one if it was possible. It takes a lifetime to earn a good reputation and one job to ruin it. I wouldn't recommend this company at all.
By: Marlene D.
Maeser Master Services
Great experience! Steve was knowledgeable and helpful, and replaced the 'guts' under my kitchen sink. Easy people to deal with.
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By: Danielle H.
Best Choice Heating And Air
This company charged us $532 for service repairs on our A/C unit and the problem wasn't fixed. When we asked if the cost of the previous repair would be factored in as a deduction because the issue wasn't fixed, I never received an answer. We have tried to call the owner numerous times to remedy the situation and he hasn't returned any of our calls. We will not use this company for any repairs in the future and we still remain extremely unsatisfied.
By: sarahhh
Dr. Electric
Dr Electric was a true friend not a contractor during the ice storm we had. They are my electric guys for life! Sarah
By: Emma B.
Maeser Master Services
Had Maeser to replace my a/c system 5 years ago. Worst decision I have ever made. Since they installed the system we have been plagued with constant problems from annoying noise to inability to cool or heat the house evenly. Hardware selected by Kurt Hoffman was selected wrong with no regards to the duct or house size. Upstairs unit he has recommended was not needed at all. What he selected for it is too powerful for the installed by Maeser ducts, so when it works it produces a strong air flow making it very unpleasant. System was installed and configured wrong. Maeser has been trying to fix the issues for a year or so until I found and fixed the noise problem myself and found another professional to deal with other problems. Took us all these year's and about 2-3 thousands extra to get the system to the point where it is heating and cooling the house more or less evenly and does not produce annoying noise. I would strongly suggest to look for another company if you are doing anything major with your a/c.
By: mikhail.shekhovtsov.7
Drexler Tom Plumbing & Remodeling Co
Very honest! This is not something that I generally don't expect when I call any kind of contractor. We thought we had a problem that most contractors would charge $500-$1000 to fix (busted pipe under a slab foundation.) Drexler Tom Plumbing and Remodeling Co representative came over for a free estimate and found that our actual problem will only cost us $5-$15 for us to fix ourselves and they didn't charge us a penny!They will be the first ones I call the next time I have a plumbing problem. The honesty is definitely appreciated. I would definitely recommend this company to a friend.More detail on the problem:We had water coming up from underneath slab foundation, so we thought it was a busted pipe. They took a look at the problem and found that it was the condensation from the furnace (because a pipe wasn't insulated) that was going entering the slab at one spot and coming up at the low point in the slab, so it just looked like that it was coming from underneath.
By: Donna J.
Maeser Master Services
Maeser is AWESOME! I first used them a couple years ago when I needed a new hot water heater and I've been using them ever since. I feel like they give me an honest answer to whatever problem I'm having and they fix it quickly! I won't ever use anyone else. Mark and Jake were my plumbers today, but everyone that has ever come out from Maeser has been just as awesome!!
By: Tonya C.
Maeser Master Services
MAESER exceeded expectations....Tom J. and Jack M. were amazing! These guys were very professional and most importantly extremely knowledgeable. We couldn't have wished for a better experience and result. Thank you Maeser for employing such talented people.

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